Public Safety Training and Consulting

This three-day course is designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others. As a result of coaching, role play, exercises, self-assessments, group discussions and lecture, participants will leave with new knowledge and skills in: 

-       Setting expectations and holding employees accountable

-       Analyzing and resolving performance problems

-       Improving workplace communication

-       Gaining listening and assertion skills

-       Coaching others for improved work performance

-       Learning behaviors and characteristics of quality leaders

-       The role of motivation in performance

With small group exercises and many examples tailored to the attendee’s profession, this class can be taken by law enforcement, dispatch or anyone in public safety.  The course is taught by Sgt. Michael Phillips who recently retired from the East Lansing Police Department with over 27 years of police experience.  Mike is a Senior Associate with MACNLOW consistently receiving the highest ratings from course attendees for over ten years. 

The cost is $375 per person.  The course is SNC approved (MNA201408B) and is registered with MCOLES and eligible for 302 funds.

Location: Grand Rapids, MI

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Jan 28, 2020Homeland Security for TelecommunicatorsShiawassee County Central Dispatch, Corunna, MI
Jan 29, 2020Handling Domestic Violence CallsShiawassee County Central Dispatch, Corunna, MI
Jan 30, 2020Suicide Calls: Helping the Caller & the TelecommunicatorShiawassee County Central Dispatch, Corunna, MI
Jan 30, 2020Active Shooter Incidents for DispatchSpringHill Suites, Marketplace Blvd, Lansing, MI
Jan 31, 2020Stress Management (eligible for dispatch and/or law enforcement training funds)Shiawassee County Central Dispatch, Corunna, MI
Feb 3–5, 2020Corrections SupervisionGratiot County Sheriff's Office, Ithaca, MI
Feb 27–28, 2020Critical Supervisory IssuesCanton Public Safety, Canton, MI