Public Safety Training and Consulting

This three-day course is designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others. As a result of coaching, role play, exercises, self-assessments, group discussions and lecture, participants will leave with new knowledge and skills in: 

-       Setting expectations and holding employees accountable

-       Analyzing and resolving performance problems

-       Improving workplace communication

-       Gaining listening and assertion skills

-       Coaching others for improved work performance

-       Learning behaviors and characteristics of quality leaders

-       The role of motivation in performance

With small group exercises and many examples tailored to the attendee’s profession, this class can be taken by law enforcement, dispatch or anyone in public safety.  The course is taught by Sgt. Michael Phillips who recently retired from the East Lansing Police Department with over 27 years of police experience.  Mike is a Senior Associate with MACNLOW consistently receiving the highest ratings from course attendees for over ten years. 

The cost is $375 per person.  The course is SNC approved (MNA201408B) and is registered with MCOLES and eligible for 302 funds.

Location: Dearborn Heights Police Department, Dearborn Heights, MI

Date(s)ClassLocation
Oct 21–23, 2019Advanced Supervision (for law enforcement and dispatch)Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Oct 21–25, 2019Advanced 40-Hour Dispatch SchoolMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 22, 2019Handling Domestic Violence CallsMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 23, 2019Suicide Calls: Helping the Caller & the TelecommunicatorMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 24, 2019Homeland Security for TelecommunicatorsMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 24, 2019Generational DifferencesIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Oct 25, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Macomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Nov 18–22, 2019Advanced 40-Hour Dispatch SchoolEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 18, 2019Homeland Security for TelecommunicatorsEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 19, 2019911 Dispatch LiabilityEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 20, 2019Handling Domestic Violence CallsEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 21, 2019Suicide Calls: Helping the Caller & the TelecommunicatorEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Dec 2–6, 2019Basic 40-Hour Dispatch SchoolKent County Sheriff's Office, Grand Rapids, MI
Dec 3–5, 2019Police Supervision (for law enforcement) / Achieving Supervisory Excellence (for dispatch)Dearborn Heights Police Department, Dearborn Heights, MI
Dec 9–13, 2019Advanced 40-Hour Dispatch SchoolKent County Sheriff's Office, Grand Rapids, MI
Dec 9, 2019Handling Domestic Violence CallsKent County Sheriff's Office, Grand Rapids, MI
Dec 9–10, 2019Critical Supervisory IssuesIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Dec 10, 2019Suicide Calls: Helping the Caller & the TelecommunicatorKent County Sheriff's Office, Grand Rapids, MI
Dec 11, 2019911 Dispatch LiabilityKent County Sheriff's Office, Grand Rapids, MI
Dec 12, 2019Homeland Security for TelecommunicatorsKent County Sheriff's Office, Grand Rapids, MI
Dec 13, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Kent County Sheriff's Office, Grand Rapids, MI