Basic 40-Hour Dispatch School Dec 2–6, 2019

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning.  Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.

Day One:  Duties and Responsibilities
Dispatcher Roles, Technology, Integrity and Responsibility

Day Two:  Professional Interpersonal Communications
DiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques

Day 3:  Radio Communications
Police/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command 

Day 4:  Call Intake and Call Handling
Key Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call, Caller Empathy, Handling Different Types of Calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette
Skill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!

The class is SNC approved (MNA201303A) and is registered with MCOLES and eligible for 302 training funds.  The cost is $699 per person for the full-week course. Class runs from 8 am to 5 pm all week, with a one-hour lunch break.