Basic 40-Hour Dispatch School Dec 2–6, 2019
MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.
Day One: Duties and Responsibilities
Dispatcher Roles, Technology, Integrity and Responsibility
Day Two: Professional Interpersonal Communications
DiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques
Day 3: Radio Communications
Police/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command
Day 4: Call Intake and Call Handling
Key Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call, Caller Empathy, Handling Different Types of Calls
Day 5: Skill Building, Client Services, and Telephone Etiquette
Skill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!
The class is SNC approved (MNA201303A) and is registered with MCOLES and eligible for 302 training funds. The cost is $699 per person for the full-week course. Class runs from 8 am to 5 pm all week, with a one-hour lunch break.
|Jan 21–23, 2020||Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)||Grand Rapids, MI|
|Jan 27, 2020||Inmate Classification||Mt. Pleasant, Michigan (Courtyard by Marriott)|
|Jan 27–31, 2020||Advanced 40-Hour Dispatch School||Shiawassee County Central Dispatch, Corunna, MI|
|Jan 27, 2020||911 Dispatch Liability||Shiawassee County Central Dispatch, Corunna, MI|
|Jan 28, 2020||Homeland Security for Telecommunicators||Shiawassee County Central Dispatch, Corunna, MI|
|Jan 29, 2020||Handling Domestic Violence Calls||Shiawassee County Central Dispatch, Corunna, MI|
|Jan 30, 2020||Suicide Calls: Helping the Caller & the Telecommunicator||Shiawassee County Central Dispatch, Corunna, MI|
|Jan 30, 2020||Active Shooter Incidents for Dispatch||SpringHill Suites, Marketplace Blvd, Lansing, MI|
|Jan 31, 2020||Stress Management (eligible for dispatch and/or law enforcement training funds)||Shiawassee County Central Dispatch, Corunna, MI|
|Feb 3–5, 2020||Corrections Supervision||Gratiot County Sheriff's Office, Ithaca, MI|
|Feb 27–28, 2020||Critical Supervisory Issues||Canton Public Safety, Canton, MI|