Public Safety Training and Consulting

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning.  Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.

Day One:  Duties and Responsibilities
Dispatcher Roles, Technology, Integrity and Responsibility

Day Two:  Professional Interpersonal Communications
DiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques

Day 3:  Radio Communications
Police/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command 

Day 4:  Call Intake and Call Handling

Key Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call, Caller Empathy, Handling Different Types of Calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette
Skill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!

The class is SNC approved (MNA201303A) and is registered with MCOLES and eligible for 302 training funds.  The cost is $699 per person for the full-week course. Class runs from 8 am to 5 pm all week, with a one-hour lunch break. 


Location: Kent County Sheriff's Office, Grand Rapids, MI

Date(s)ClassLocation
Oct 21–23, 2019Advanced Supervision (for law enforcement and dispatch)Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Oct 21–25, 2019Advanced 40-Hour Dispatch SchoolMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 21, 2019911 Dispatch LiabilityMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 22, 2019Handling Domestic Violence CallsMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 23, 2019Suicide Calls: Helping the Caller & the TelecommunicatorMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 24, 2019Homeland Security for TelecommunicatorsMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 24, 2019Generational DifferencesIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Oct 25, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Macomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Nov 18–22, 2019Advanced 40-Hour Dispatch SchoolEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 18, 2019Homeland Security for TelecommunicatorsEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 19, 2019911 Dispatch LiabilityEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 20, 2019Handling Domestic Violence CallsEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 21, 2019Suicide Calls: Helping the Caller & the TelecommunicatorEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Dec 2–6, 2019Basic 40-Hour Dispatch SchoolKent County Sheriff's Office, Grand Rapids, MI
Dec 3–5, 2019Police Supervision (for law enforcement) / Achieving Supervisory Excellence (for dispatch)Dearborn Heights Police Department, Dearborn Heights, MI
Dec 9–13, 2019Advanced 40-Hour Dispatch SchoolKent County Sheriff's Office, Grand Rapids, MI
Dec 9, 2019Handling Domestic Violence CallsKent County Sheriff's Office, Grand Rapids, MI
Dec 9–10, 2019Critical Supervisory IssuesIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Dec 10, 2019Suicide Calls: Helping the Caller & the TelecommunicatorKent County Sheriff's Office, Grand Rapids, MI
Dec 11, 2019911 Dispatch LiabilityKent County Sheriff's Office, Grand Rapids, MI
Dec 12, 2019Homeland Security for TelecommunicatorsKent County Sheriff's Office, Grand Rapids, MI
Dec 13, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Kent County Sheriff's Office, Grand Rapids, MI