Public Safety Training and Consulting

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, 
personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.

Monday, December 9 – HANDLING DOMESTIC VIOLENCE CALLS
This course focuses on helping telecommunications learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  
SNC approved with Module II(a) endorsement; MNA200608E 

Tuesday, December 10 - SUICIDE CALLS: HELPING THE CALLER & THE TELECOMMUNICATOR
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods used effectively by others.  
SNC approved with Module II(b) endorsement; MNA201910A

Wednesday, December 11 - 911 DISPATCH LIABILITY
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors.
SNC approved with Module II (c) endorsement; MNA 201001A

Thursday, December 12 - HOMELAND SECURITY FOR THE TELECOMMUNICATOR
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify 
and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale 
terrorist incident; and more!  
SNC approved with Module II (e) endorsement; MNA 201407A  

Friday, December 13 - STRESS MANAGEMENT
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress.  
SNC approved with Module II (d) endorsement; MNA 201110A 

Location: Kent County Sheriff's Office, Grand Rapids, MI

Date(s)ClassLocation
Oct 21–23, 2019Advanced Supervision (for law enforcement and dispatch)Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Oct 21–25, 2019Advanced 40-Hour Dispatch SchoolMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 22, 2019Handling Domestic Violence CallsMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 23, 2019Suicide Calls: Helping the Caller & the TelecommunicatorMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 24, 2019Homeland Security for TelecommunicatorsMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 24, 2019Generational DifferencesIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Oct 25, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Macomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Nov 18–22, 2019Advanced 40-Hour Dispatch SchoolEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 18, 2019Homeland Security for TelecommunicatorsEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 19, 2019911 Dispatch LiabilityEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 20, 2019Handling Domestic Violence CallsEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 21, 2019Suicide Calls: Helping the Caller & the TelecommunicatorEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Dec 2–6, 2019Basic 40-Hour Dispatch SchoolKent County Sheriff's Office, Grand Rapids, MI
Dec 3–5, 2019Police Supervision (for law enforcement) / Achieving Supervisory Excellence (for dispatch)Dearborn Heights Police Department, Dearborn Heights, MI
Dec 9–13, 2019Advanced 40-Hour Dispatch SchoolKent County Sheriff's Office, Grand Rapids, MI
Dec 9, 2019Handling Domestic Violence CallsKent County Sheriff's Office, Grand Rapids, MI
Dec 9–10, 2019Critical Supervisory IssuesIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Dec 10, 2019Suicide Calls: Helping the Caller & the TelecommunicatorKent County Sheriff's Office, Grand Rapids, MI
Dec 11, 2019911 Dispatch LiabilityKent County Sheriff's Office, Grand Rapids, MI
Dec 12, 2019Homeland Security for TelecommunicatorsKent County Sheriff's Office, Grand Rapids, MI
Dec 13, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Kent County Sheriff's Office, Grand Rapids, MI