Public Safety Training and Consulting

This course is over!

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, 
personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.

Monday, December 9 – HANDLING DOMESTIC VIOLENCE CALLS
This course focuses on helping telecommunications learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  
SNC approved with Module II(a) endorsement; MNA200608E 

Tuesday, December 10 - SUICIDE CALLS: HELPING THE CALLER & THE TELECOMMUNICATOR
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods used effectively by others.  
SNC approved with Module II(b) endorsement; MNA201910A

Wednesday, December 11 - 911 DISPATCH LIABILITY
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors.
SNC approved with Module II (c) endorsement; MNA 201001A

Thursday, December 12 - HOMELAND SECURITY FOR THE TELECOMMUNICATOR
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify 
and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale 
terrorist incident; and more!  
SNC approved with Module II (e) endorsement; MNA 201407A  

Friday, December 13 - STRESS MANAGEMENT
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress.  
SNC approved with Module II (d) endorsement; MNA 201110A 

Location: Kent County Sheriff's Office, Grand Rapids, MI

Date(s)ClassLocation
Jan 21–23, 2020Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Grand Rapids, MI
Jan 27, 2020Inmate ClassificationMt. Pleasant, Michigan (Courtyard by Marriott)
Jan 27–31, 2020Advanced 40-Hour Dispatch SchoolShiawassee County Central Dispatch, Corunna, MI
Jan 27, 2020911 Dispatch LiabilityShiawassee County Central Dispatch, Corunna, MI
Jan 28, 2020Homeland Security for TelecommunicatorsShiawassee County Central Dispatch, Corunna, MI
Jan 29, 2020Handling Domestic Violence CallsShiawassee County Central Dispatch, Corunna, MI
Jan 30, 2020Suicide Calls: Helping the Caller & the TelecommunicatorShiawassee County Central Dispatch, Corunna, MI
Jan 30, 2020Active Shooter Incidents for DispatchSpringHill Suites, Marketplace Blvd, Lansing, MI
Jan 31, 2020Stress Management (eligible for dispatch and/or law enforcement training funds)Shiawassee County Central Dispatch, Corunna, MI
Feb 3–5, 2020Corrections SupervisionGratiot County Sheriff's Office, Ithaca, MI
Feb 27–28, 2020Critical Supervisory IssuesCanton Public Safety, Canton, MI