Public Safety Training and Consulting

MACNLOW's Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill building exercises, and role play to cement learning in the following areas:

Day 1:  Welcome to Dispatch                    
· Duties and responsibilities
· Dispatcher roles
· Technology
· Integrity and Responsibility

Day 2:  Professional Interpersonal Communication
· DiSC Behavioral Profile
· Listening techniques
· Call control skills
· Stress handling techniques

 Day 3:  Radio Communications
· Are emotions speaking for intellect?
· Police/Fire/EMS calls
· Emergency v Non-Emergency calls
· Interoperability
· Incident Command

Day 4:  Call Intake and Call Handling
· Key questions - the 6 Ws
· Call sequencing and clarifying
· Over-rating or under-rating the call
· Caller empathy
· Handling different types of calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette       
· Skill building using all techniques and information from the week
· Serving the public, dispatch, law enforcement, fire and EMS
· Doing the job well and politely
· Making all of us look good

Faculty:  Attendees will benefit from the experience of our highly-rated instructors for the week which will include two or more of the following:  

J. Eric Waddell (Training Manager, Washtenaw County Sheriff’s Office), Kathleen Reynolds (Dispatcher (Ret.), Bloomfield Township Police Department), Rich Thacker (Dispatch Supervisor, Eaton County 911), Kathleen Goble (Dispatch Supervisor, Livonia Police Department), Megan Pullen (Washtenaw County Metro Dispatch).

Registration:  The cost is $699 per person and reservations are accepted on a first-come, first-served basis as space is limited.  SNC Approved MNA201303A

Location: Saline Police Department, Saline, MI (in Washtenaw County)

Aug 26–30, 2019Basic 40-Hour Dispatch SchoolKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 26–28, 2019Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)sIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Sep 16–20, 2019Basic 40-Hour Dispatch SchoolSaline Police Department, Saline, MI (in Washtenaw County)
Sep 16–18, 2019Corrections SupervisionMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Sep 24, 2019Inmate ClassificationMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Sep 30, 2019Tactical DispatchingTo be determined
Sep 30, 2019Negotiations for DispatchTo be determined
Oct 1, 2019Fire/EMS DispatchingTo be determined
Oct 1, 2019Incident Debriefing (for Dispatch)To be determined
Oct 21–23, 2019Advanced Supervision (for law enforcement and dispatch)Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854