Public Safety Training and Consulting

This course is over!
New half-day (4-hour) course runs from 1 to 5 pm.  The cost is $150 for this training.  If registering for other 4-hour courses during the period of June 24-27, the second and subsequent courses will be $125 each or take all four for $500 (must be the same individual attending all four sessions).  SNC approved (MNA201905B).

During this course, the telecommunicator will be introduced to crisis negotiations and the roles and responsibilities of the Tactical Dispatcher. Attendees will learn different phases of the negotiation process and specific strategies and techniques that can be used to resolve the crisis. The course will build upon the skills already possessed by the telecommunicator and will provide tools and techniques needed to assist a Hostage Negotiations team.

Upon completion of this course, the participant will be able to:

•       Describe crisis negotiations

•       Define the roles and responsibilities with the Dispatch Center

•       Better understand crisis intervention and management

•       Deploy crisis communication skills

•       Work with law enforcement negotiators

•       Be familiar with the FBIs Behavioral Stairway Model

•      Communicate with a hostage taker



Location: Kalamazoo County Central Dispatch Authority, Kalamazoo, MI

Date(s)ClassLocation
Jun 26, 2019Tactical DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 26, 2019Negotiations for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 27, 2019Incident Debriefing (for Dispatch)Kalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 27, 2019Fire/EMS DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 14, 2019Active Shooter Incidents for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 15, 2019Active Shooter Incidents for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 26–30, 2019Basic 40-Hour Dispatch SchoolKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 26–28, 2019Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)sIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Sep 16–20, 2019Basic 40-Hour Dispatch SchoolSaline Police Department, Saline, MI (in Washtenaw County)
Sep 16–18, 2019Corrections SupervisionMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Sep 24, 2019Inmate ClassificationMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Sep 30, 2019Tactical DispatchingLapeer County Central Dispatch, Lapeer, MI
Oct 21–23, 2019Advanced Supervision (for law enforcement and dispatch)Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854