Public Safety Training and Consulting

This course is over!
MACNLOW's Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill building exercises, and role play to cement learning in the following areas:

Day 1:  Welcome to Dispatch                    
· Duties and responsibilities
· Dispatcher roles
· Technology
· Integrity and Responsibility

Day 2:  Professional Interpersonal Communication
· DiSC Behavioral Profile
· Listening techniques
· Call control skills
· Stress handling techniques

 Day 3:  Radio Communications
· Are emotions speaking for intellect?
· Police/Fire/EMS calls
· Emergency v Non-Emergency calls
· Interoperability
· Incident Command

Day 4:  Call Intake and Call Handling
· Key questions - the 6 Ws
· Call sequencing and clarifying
· Over-rating or under-rating the call
· Caller empathy
· Handling different types of calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette       
· Skill building using all techniques and information from the week
· Serving the public, dispatch, law enforcement, fire and EMS
· Doing the job well and politely
· Making all of us look good

Faculty:  Attendees will benefit from the experience of our highly-rated instructors for the week which will include two or more of the following:  

J. Eric Waddell (Training Manager, Washtenaw County Sheriff’s Office), Kathleen Reynolds (Dispatcher (Ret.), Bloomfield Township Police Department), Rich Thacker (Dispatch Supervisor, Eaton County 911), Kathleen Goble (Dispatch Supervisor, Livonia Police Department), Megan Pullen (Washtenaw County Metro Dispatch).

Registration:  The cost is $699 per person and reservations are accepted on a first-come, first-served basis as space is limited.  


Location: Kalamazoo County Central Dispatch Authority, Kalamazoo, MI

Date(s)ClassLocation
Sep 16–20, 2019Basic 40-Hour Dispatch SchoolSaline Police Department, Saline, MI (in Washtenaw County)
Sep 23–27, 2019Advanced 40-Hour Dispatch SchoolKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Sep 23, 2019Homeland Security for TelecommunicatorsKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Sep 23–25, 2019Police Supervision (for law enforcement) / Achieving Supervisory Excellence (for dispatch)Washtenaw County Sheriff's Office, Ann Arbor, MI
Sep 24, 2019Inmate ClassificationMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Sep 24, 2019911 Dispatch LiabilityKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Sep 25, 2019Handling Domestic Violence CallsKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Sep 26, 2019Suicide Calls: Helping the Caller & the TelecommunicatorKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Sep 27, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Kalamazoo County Central Dispatch Authority, Kalamazoo, MI
Sep 30, 2019Tactical DispatchingTo be determined
Sep 30, 2019Negotiations for DispatchTo be determined
Oct 1, 2019Incident Debriefing (for Dispatch)To be determined
Oct 7–11, 2019Advanced 40-Hour Dispatch SchoolSaline Police Department, Saline, MI (in Washtenaw County)
Oct 7, 2019911 Dispatch LiabilitySaline Police Department, Saline, MI (in Washtenaw County)
Oct 8, 2019Suicide Calls: Helping the Caller & the TelecommunicatorSaline Police Department, Saline, MI (in Washtenaw County)
Oct 9, 2019Handling Domestic Violence CallsSaline Police Department, Saline, MI (in Washtenaw County)
Oct 10, 2019Homeland Security for TelecommunicatorsSaline Police Department, Saline, MI (in Washtenaw County)
Oct 10, 2019Active Shooter Incidents for DispatchSanilac County Central Dispatch, 95 Dawson St, Sandusky, MI
Oct 11, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Saline Police Department, Saline, MI (in Washtenaw County)
Oct 16–18, 2019Police Supervision (for law enforcement) / Achieving Supervisory Excellence (for dispatch)Saline Police Department, Saline, MI (in Washtenaw County)
Oct 21–23, 2019Advanced Supervision (for law enforcement and dispatch)Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Oct 21–25, 2019Advanced 40-Hour Dispatch SchoolMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 21, 2019911 Dispatch LiabilityMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 22, 2019Handling Domestic Violence CallsMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 23, 2019Suicide Calls: Helping the Caller & the TelecommunicatorMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 24, 2019Homeland Security for TelecommunicatorsMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Oct 24, 2019Generational DifferencesIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Oct 25, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Macomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Nov 18–22, 2019Advanced 40-Hour Dispatch SchoolEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI
Nov 18, 2019Homeland Security for TelecommunicatorsEaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI