Public Safety Training and Consulting

Second in MACNLOW’s supervisory series, this course focuses on dealing with difficult/problem employees, empowering employees, supervisory ethics, managing projects, problem solving, managing workplace relationships, and handling special details. Attendees develop new knowledge and skills in:

–       “Solving” difficult employees

–        Empowering employees to be high achievers

–       Encouraging ethical workplace behavior

–       Building and setting performance goals

–       Solving problems unique to those employed in police, dispatch, fire, courts and corrections settings

–       Planning and handling departmental projects

This course is led by Sgt. Michael S. Phillips (Ret., East Lansing Police Department), a senior associate with MACNLOW, with over 27 years of experience.  We recommend, but do not require, participants complete our Police Supervision course prior to taking Advanced Supervision as content is built upon assessment instruments utilized in that course.  If you wish to take Advanced Supervision without the recommended prerequisite, please let us know when registering for the course.  

Class runs from 8 am to 4 pm each day with an hour for lunch. The cost is $375 per person and the course is MCOLES approved for 302 funds and SNC approved (MNA201902A) for dispatch training funds.
Location: Bay de Noc Community College, Joseph Heirman University Center, Room 952, Escanaba, Michigan

Date(s)ClassLocation
Apr 22–26, 2019Basic 40-Hour Dispatch SchoolKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Apr 29–May 3, 2019Advanced 40-Hour Dispatch SchoolGrand Traverse County Central Dispatch, Traverse City, MI
Apr 29, 2019Handling Domestic Violence CallsGrand Traverse County Central Dispatch, Traverse City, MI
Apr 30, 2019Suicide Calls: Helping the Caller & the TelecommunicatorGrand Traverse County Central Dispatch, Traverse City, MI
May 1, 2019911 Dispatch LiabilityGrand Traverse County Central Dispatch, Traverse City, MI
May 2, 2019Homeland Security for the TelecommunicatorGrand Traverse County Central Dispatch, Traverse City, MI
May 3, 2019Stress Management (approved for dispatch and law enforcement training funds)Grand Traverse County Central Dispatch, Traverse City, MI
May 6, 2019Inmate ClassificationGaylord City Police Department, Gaylord, MI (Hosted by Otsego County Sheriff's Office)
May 13–17, 2019Basic 40-Hour Dispatch SchoolHosted by Chippewa County Central Dispatch at the Holiday Inn Express, Sault Ste. Marie, MI
Jun 4–6, 2019Advanced Supervision (for law enforcement and dispatch)Bay de Noc Community College, Joseph Heirman University Center, Room 952, Escanaba, Michigan
Jun 17–21, 2019Advanced 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI