This course is over!
Policing with Pride & Integrity Apr 18, 2019
This course enables police to examine the importance of professionalism, attitude, integrity, and pride in service delivery. They examine how the public judges them, how their personal and professional blind spots can lead to liability and complaints, and verbal, vocal, and nonverbal measures they can utilize to enhance their professionalism. Undersheriff Andrew Bouck, co-owner of MACNLOW Associates, is the instructor for this course and is a national leader in professional police communication.
Note to Training Supervisors: If you have specific concerns regarding the performance and/or attitude of any individual(s) you are sending to this course, you are welcome to notify us in advance so areas of concern can be addressed individually and confidentially.
At the completion of this course, students will be able to:
1. Recognize their sense of pride, attitude, integrity, and identify how these affect
their ability to work successfully with the public.
2. Identify Moments of Truth that set the tone for each interaction.
3. Identify the 5 ways that the public evaluates police services.
4. Practice using reflective listening skills in a critiqued classroom situation.
5. Learn new ways to build citizen rapport.
6. Develop positive nonverbal and vocal behaviors for dealing with citizens as
evidenced by their critiqued practicing of them in role play.
7. Identify their personal work styles as evidenced by their completion and
interpretation of a Work Behavioral Profile.
Location: Canton Public Safety, Canton, MI
|Aug 26–30, 2019||Basic 40-Hour Dispatch School||Kalamazoo County Central Dispatch Authority, Kalamazoo, MI|
|Aug 26–28, 2019||Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)s||Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854|
|Sep 16–20, 2019||Basic 40-Hour Dispatch School||Saline Police Department, Saline, MI (in Washtenaw County)|
|Sep 16–18, 2019||Corrections Supervision||Macomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI|
|Sep 24, 2019||Inmate Classification||Macomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI|
|Sep 30, 2019||Tactical Dispatching||To be determined|
|Sep 30, 2019||Negotiations for Dispatch||To be determined|
|Oct 1, 2019||Fire/EMS Dispatching||To be determined|
|Oct 1, 2019||Incident Debriefing (for Dispatch)||To be determined|
|Oct 21–23, 2019||Advanced Supervision (for law enforcement and dispatch)||Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854|