Public Safety Training and Consulting

This course is over!
This course enables police to examine the importance of professionalism, attitude, integrity, and pride in service delivery.  They examine how the public judges them, how their personal and professional blind spots can lead to liability and complaints, and verbal, vocal, and nonverbal measures they can utilize to enhance their professionalism.  Undersheriff Andrew Bouck, co-owner of MACNLOW Associates, is the instructor for this course and is a national leader in professional police communication. 

Note to Training Supervisors:  If you have specific concerns regarding the performance and/or attitude of any individual(s) you are sending to this course, you are welcome to notify us in advance so areas of concern can be addressed individually and confidentially. 

At the completion of this course, students will be able to:

1.  Recognize their sense of pride, attitude, integrity, and identify how these affect  
     their ability to work successfully with the public.

2.  Identify Moments of Truth that set the tone for each interaction.

3.  Identify the 5 ways that the public evaluates police services.

4.  Practice using reflective listening skills in a critiqued classroom situation.

5.  Learn new ways to build citizen rapport.

6.  Develop positive nonverbal and vocal behaviors for dealing with citizens as 
     evidenced by their critiqued practicing of them in role play.

7.  Identify their personal work styles as evidenced by their completion and 
     interpretation of a Work Behavioral Profile.
Location: Canton Public Safety, Canton, MI

Date(s)ClassLocation
Jun 4–6, 2019Advanced Supervision (for law enforcement and dispatch)Bay de Noc Community College, Joseph Heirman University Center, Room 952, Escanaba, Michigan
Jun 17–21, 2019Advanced 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 17, 2019911 Dispatch LiabilityMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 18, 2019Suicide Calls: Helping the Caller & the TelecommunicatorMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 19, 2019Handling Domestic Violence CallsMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 20, 2019Homeland Security for TelecommunicatorsMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 21, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Michigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 24, 2019Tactical DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 24, 2019Negotiations for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 25, 2019Fire/EMS DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 25, 2019Incident Debriefing (for Dispatch)Kalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 26, 2019Tactical DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 26, 2019Negotiations for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 27, 2019Incident Debriefing (for Dispatch)Kalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 27, 2019Fire/EMS DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 14, 2019Active Shooter Incidents for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 15, 2019Active Shooter Incidents for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 26–30, 2019Basic 40-Hour Dispatch SchoolKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Sep 16–20, 2019Basic 40-Hour Dispatch SchoolSaline Police Department, Saline, MI (in Washtenaw County)