Public Safety Training and Consulting

This course is over!
This course enables police to examine the importance of professionalism, attitude, integrity, and pride in service delivery.  They examine how the public judges them, how their personal and professional blind spots can lead to liability and complaints, and verbal, vocal, and nonverbal measures they can utilize to enhance their professionalism.  Undersheriff Andrew Bouck, co-owner of MACNLOW Associates, is the instructor for this course and is a national leader in professional police communication. 

Note to Training Supervisors:  If you have specific concerns regarding the performance and/or attitude of any individual(s) you are sending to this course, you are welcome to notify us in advance so areas of concern can be addressed individually and confidentially. 

At the completion of this course, students will be able to:

1.  Recognize their sense of pride, attitude, integrity, and identify how these affect  
     their ability to work successfully with the public.

2.  Identify Moments of Truth that set the tone for each interaction.

3.  Identify the 5 ways that the public evaluates police services.

4.  Practice using reflective listening skills in a critiqued classroom situation.

5.  Learn new ways to build citizen rapport.

6.  Develop positive nonverbal and vocal behaviors for dealing with citizens as 
     evidenced by their critiqued practicing of them in role play.

7.  Identify their personal work styles as evidenced by their completion and 
     interpretation of a Work Behavioral Profile.
Location: Canton Public Safety, Canton, MI

Date(s)ClassLocation
Aug 26–30, 2019Basic 40-Hour Dispatch SchoolKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 26–28, 2019Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)sIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Sep 16–20, 2019Basic 40-Hour Dispatch SchoolSaline Police Department, Saline, MI (in Washtenaw County)
Sep 16–18, 2019Corrections SupervisionMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Sep 24, 2019Inmate ClassificationMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Sep 30, 2019Tactical DispatchingTo be determined
Sep 30, 2019Negotiations for DispatchTo be determined
Oct 1, 2019Fire/EMS DispatchingTo be determined
Oct 1, 2019Incident Debriefing (for Dispatch)To be determined
Oct 21–23, 2019Advanced Supervision (for law enforcement and dispatch)Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854