Policing with Pride & Integrity Apr 18, 2019
This course enables police to examine the importance of professionalism, attitude, integrity, and pride in service delivery. They examine how the public judges them, how their personal and professional blind spots can lead to liability and complaints, and verbal, vocal, and nonverbal measures they can utilize to enhance their professionalism. Undersheriff Andrew Bouck, co-owner of MACNLOW Associates, is the instructor for this course and is a national leader in professional police communication.
Note to Training Supervisors: If you have specific concerns regarding the performance and/or attitude of any individual(s) you are sending to this course, you are welcome to notify us in advance so areas of concern can be addressed individually and confidentially.
At the completion of this course, students will be able to:
1. Recognize their sense of pride, attitude, integrity, and identify how these affect
their ability to work successfully with the public.
2. Identify Moments of Truth that set the tone for each interaction.
3. Identify the 5 ways that the public evaluates police services.
4. Practice using reflective listening skills in a critiqued classroom situation.
5. Learn new ways to build citizen rapport.
6. Develop positive nonverbal and vocal behaviors for dealing with citizens as
evidenced by their critiqued practicing of them in role play.
7. Identify their personal work styles as evidenced by their completion and
interpretation of a Work Behavioral Profile.
Location: Canton Public Safety, Canton, MI
|Mar 27–28, 2019||Critical Supervisory Issues||Big Rapids Department of Public Safety, Big Rapids, MI|
|Apr 1, 2019||Inmate Classification||Ingham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854|
|Apr 8–12, 2019||Advanced 40-Hour Dispatch School||SERESA, Roseville, MI|
|Apr 8, 2019||911 Dispatch Liability||SERESA, Roseville, MI|
|Apr 8–10, 2019||Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)||Southgate Police Department, 14710 Reaume Pkwy, Southgate, MI|
|Apr 9, 2019||Suicide Calls: Helping the Caller & the Telecommunicator||SERESA, Roseville, MI|
|Apr 10, 2019||Homeland Security for the Telecommunicator||SERESA, Roseville, MI|
|Apr 11, 2019||Stress Management (approved for dispatch and law enforcement training funds)||SERESA, Roseville, MI|
|Apr 12, 2019||Handling Domestic Violence Calls||SERESA, Roseville, MI|
|Apr 18, 2019||Policing with Pride & Integrity||Canton Public Safety, Canton, MI|
|Apr 19, 2019||Stress Management (approved for dispatch and law enforcement training funds)||Ionia County Central Dispatch, 545 Apple Tree Drive, Ionia, MI|
|Apr 22–26, 2019||Basic 40-Hour Dispatch School||Kalamazoo County Central Dispatch Authority, Kalamazoo, MI|
|Apr 29–May 3, 2019||Advanced 40-Hour Dispatch School||Grand Traverse County Central Dispatch, Traverse City, MI|
|Apr 29, 2019||Handling Domestic Violence Calls||Grand Traverse County Central Dispatch, Traverse City, MI|
|Apr 30, 2019||Suicide Calls: Helping the Caller & the Telecommunicator||Grand Traverse County Central Dispatch, Traverse City, MI|
|May 1, 2019||911 Dispatch Liability||Grand Traverse County Central Dispatch, Traverse City, MI|
|May 2, 2019||Homeland Security for the Telecommunicator||Grand Traverse County Central Dispatch, Traverse City, MI|
|May 3, 2019||Stress Management (approved for dispatch and law enforcement training funds)||Grand Traverse County Central Dispatch, Traverse City, MI|
|May 6, 2019||Inmate Classification||Gaylord City Police Department, Gaylord, MI (Hosted by Otsego County Sheriff's Office)|
|May 13–17, 2019||Basic 40-Hour Dispatch School||Hosted by Chippewa County Central Dispatch at the Holiday Inn Express, Sault Ste. Marie, MI|
|Jun 4–6, 2019||Advanced Supervision (for law enforcement and dispatch)||Bay de Noc Community College, Joseph Heirman University Center, Room 952, Escanaba, Michigan|
|Jun 17–21, 2019||Advanced 40-Hour Dispatch School||Michigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI|