Public Safety Training and Consulting

This course is over!

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699 or any one-day course for $275.  If you are registering for two or more one-day courses, but not the entire week, please call Kristen at 517-410-0825 to discuss discounted pricing.  

Our team utilizes a unique & practical combination of lecture, personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.  The course (and each one-day individual component) meet SNC Module II requirements and are SNC approved for dispatch training funds.

Class runs from 8 am to 5 pm each day with an hour for lunch.  

Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others.  SNC approved with Module II (b) endorsement; MNA201504B.

This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  
SNC approved with Module II(a) endorsement; MNA200608E

A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale terrorist incident; and more!  SNC approved with Module II (e) endorsement; MNA 201407A

Thursday, February 7 - STRESS MANAGEMENT
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress.  SNC approved with Module II (d) endorsement; MNA 201110A

Friday, February 8 – 911 DISPATCH LIABILITY
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors.  SNC approved with Module II (c) endorsement; MNA 201001A

Location: Kalamazoo County Central Dispatch Authority, Kalamazoo, MI

Apr 22–26, 2019Basic 40-Hour Dispatch SchoolKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Apr 29–May 3, 2019Advanced 40-Hour Dispatch SchoolGrand Traverse County Central Dispatch, Traverse City, MI
Apr 29, 2019Handling Domestic Violence CallsGrand Traverse County Central Dispatch, Traverse City, MI
Apr 30, 2019Suicide Calls: Helping the Caller & the TelecommunicatorGrand Traverse County Central Dispatch, Traverse City, MI
May 1, 2019911 Dispatch LiabilityGrand Traverse County Central Dispatch, Traverse City, MI
May 2, 2019Homeland Security for the TelecommunicatorGrand Traverse County Central Dispatch, Traverse City, MI
May 3, 2019Stress Management (approved for dispatch and law enforcement training funds)Grand Traverse County Central Dispatch, Traverse City, MI
May 6, 2019Inmate ClassificationGaylord City Police Department, Gaylord, MI (Hosted by Otsego County Sheriff's Office)
May 13–17, 2019Basic 40-Hour Dispatch SchoolHosted by Chippewa County Central Dispatch at the Holiday Inn Express, Sault Ste. Marie, MI
Jun 4–6, 2019Advanced Supervision (for law enforcement and dispatch)Bay de Noc Community College, Joseph Heirman University Center, Room 952, Escanaba, Michigan
Jun 17–21, 2019Advanced 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI