Public Safety Training and Consulting

Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others.  

Following completion of this course, participants will…
–Identify common myths related to suicidal callers.
–Identify warning signs that a person may be suicidal.
–Identify 4 types of suicidal callers.
–Identify 5 crucial questions during suicide calls.
–Demonstrate communication techniques to utilize during suicide calls.
–Identify self-care resources available to dispatch professionals.

The course is SNC approved with Module II (b) endorsement; MNA201504B. The cost is $275 per person for the one-day session. Class runs from 8 am to 5 pm with an hour for lunch.
Location: Midland County Central Dispatch, Midland, MI

Date(s)ClassLocation
Nov 26–30, 2018Basic 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Dec 3–7, 2018Advanced 40-Hour Dispatch SchoolMidland County Central Dispatch, Midland, MI
Dec 3–5, 2018Advanced Supervision (for law enforcement and dispatch)Big Rapids Department of Public Safety, Big Rapids, MI
Dec 3, 2018Homeland Security for the TelecommunicatorMidland County Central Dispatch, Midland, MI
Dec 4, 2018Stress Management (approved for dispatch and law enforcement training funds)Midland County Central Dispatch, Midland, MI
Dec 5, 2018Handling Domestic Violence CallsMidland County Central Dispatch, Midland, MI
Dec 6, 2018911 Dispatch LiabilityMidland County Central Dispatch, Midland, MI
Dec 7, 2018Suicide Calls: Helping the Caller & the TelecommunicatorMidland County Central Dispatch, Midland, MI
Jan 9–11, 2019Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Canton Public Safety, Canton, MI
Jan 17, 2019Active Shooter Incidents for DispatchIonia County Central Dispatch, 545 Apple Tree Drive, Ionia, MI
Jan 28–Feb 1, 2019Basic 40-Hour Dispatch SchoolWashtenaw Community College, Ann Arbor, MI
Mar 18–20, 2019Corrections SupervisionCalhoun County Sheriff's Office, Marshall Regional Law Enforcement Center, Marshall, MI