Public Safety Training and Consulting

This course is over!
Weather Update as of 3 pm on Tuesday, January 29:
Due to the continuing inclement weather and related closings, the Saline Police Department has graciously agreed to host the remaining three days of this course.  On Wednesday, Thursday and Friday, students should report to the Saline Police Department, located at 110 North Harris Street, Saline, MI.  Enter through the main doors and you will be directed to the training room.  Students should bring their own beverages and snacks.  Thank you for your patience and cooperation!

MACNLOW's Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill building exercises, and role play to cement learning in the following areas:

Day 1:  Welcome to Dispatch                    
· Duties and responsibilities
· Dispatcher roles
· Technology
· Integrity and Responsibility

Day 2:  Professional Interpersonal Communication
· DiSC Behavioral Profile
· Listening techniques
· Call control skills
· Stress handling techniques

 Day 3:  Radio Communications
· Are emotions speaking for intellect?
· Police/Fire/EMS calls
· Emergency v Non-Emergency calls
· Interoperability
· Incident Command

Day 4:  Call Intake and Call Handling
· Key questions - the 6 Ws
· Call sequencing and clarifying
· Over-rating or under-rating the call
· Caller empathy
· Handling different types of calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette       
· Skill building using all techniques and information from the week
· Serving the public, dispatch, law enforcement, fire and EMS
· Doing the job well and politely
· Making all of us look good

Faculty:  Attendees will benefit from the experience of our highly-rated instructors for the week which will include two or more of the following:  

J. Eric Waddell (Training Manager, Washtenaw County Sheriff’s Office), Kathleen Reynolds (Dispatcher (Ret.), Bloomfield Township Police Department), Rich Thacker (Dispatch Supervisor, Eaton County 911), Kathleen Goble (Dispatch Supervisor, Livonia Police Department), Megan Pullen (Washtenaw County Metro Dispatch).

Registration:  The cost is $699 per person and reservations are accepted on a first-come, first-served basis as space is limited. 

This course is SNC Approved #MNA 201303A with Module I Endorsement.

Location: Washtenaw Community College, Ann Arbor, MI

Date(s)ClassLocation
Jun 4–6, 2019Advanced Supervision (for law enforcement and dispatch)Bay de Noc Community College, Joseph Heirman University Center, Room 952, Escanaba, Michigan
Jun 17–21, 2019Advanced 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 17, 2019911 Dispatch LiabilityMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 18, 2019Suicide Calls: Helping the Caller & the TelecommunicatorMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 19, 2019Handling Domestic Violence CallsMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 20, 2019Homeland Security for TelecommunicatorsMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 21, 2019Stress Management (eligible for dispatch and/or law enforcement training funds)Michigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jun 24, 2019Tactical DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 24, 2019Negotiations for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 25, 2019Fire/EMS DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 25, 2019Incident Debriefing (for Dispatch)Kalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 26, 2019Tactical DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 26, 2019Negotiations for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 27, 2019Incident Debriefing (for Dispatch)Kalamazoo County Central Dispatch Authority, Kalamazoo, MI
Jun 27, 2019Fire/EMS DispatchingKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 14, 2019Active Shooter Incidents for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 15, 2019Active Shooter Incidents for DispatchKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Aug 26–30, 2019Basic 40-Hour Dispatch SchoolKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Sep 16–20, 2019Basic 40-Hour Dispatch SchoolSaline Police Department, Saline, MI (in Washtenaw County)