Public Safety Training and Consulting

This course is over!
This course enables police to examine the importance of professionalism, attitude, integrity, and pride in service delivery.  They examine how the public judges them, how their personal and professional blind spots can lead to liability and complaints, and verbal, vocal, and nonverbal measures they can utilize to enhance their professionalism.

At the completion of this course, students will be able to:

1.  Recognize their sense of pride, attitude, integrity, and identify how these affect  
     their ability to work successfully with the public.

2.  Identify Moments of Truth that set the tone for each interaction.

3.  Identify the 5 ways that the public evaluates police services.

4.  Practice using reflective listening skills in a critiqued classroom situation.

5.  Learn new ways to build citizen rapport.

6.  Develop positive nonverbal and vocal behaviors for dealing with citizens as 
     evidenced by their critiqued practicing of them in role play.

7.  Identify their personal work styles as evidenced by their completion and 
     interpretation of a Work Behavioral Profile.

The cost is $275 per person and the course is MCOLES approved for 302 funds.
Location: Lansing, MI

Date(s)ClassLocation
Jan 28–Feb 1, 2019Basic 40-Hour Dispatch SchoolWashtenaw Community College, Ann Arbor, MI
Feb 4–6, 2019Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Canton Public Safety, Canton, MI
Feb 4, 2019Active Shooter Incidents for DispatchIonia County Central Dispatch, 545 Apple Tree Drive, Ionia, MI
Feb 4–8, 2019Advanced 40-Hour Dispatch SchoolKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Feb 4, 2019Suicide Calls: Helping the Caller & the TelecommunicatorKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Feb 5, 2019Handling Domestic Violence CallsKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Feb 6, 2019Homeland Security for the TelecommunicatorKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Feb 7, 2019Stress Management (approved for dispatch and law enforcement training funds)Kalamazoo County Central Dispatch Authority, Kalamazoo, MI
Feb 8, 2019911 Dispatch LiabilityKalamazoo County Central Dispatch Authority, Kalamazoo, MI
Mar 4–6, 2019Advanced SupervisionCanton Public Safety, Canton, MI
Mar 18–20, 2019Corrections SupervisionCalhoun County Sheriff's Office, Marshall Regional Law Enforcement Center, Marshall, MI
Mar 25–29, 2019Basic 40-Hour Dispatch SchoolHope College, Holland, MI
Mar 27–28, 2019Critical Supervisory IssuesBig Rapids Department of Public Safety, Big Rapids, MI
Apr 1, 2019Inmate ClassificationIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Apr 8–12, 2019Advanced 40-Hour Dispatch SchoolSERESA, Roseville, MI
Apr 8, 2019911 Dispatch LiabilitySERESA, Roseville, MI
Apr 9, 2019Suicide Calls: Helping the Caller & the TelecommunicatorSERESA, Roseville, MI
Apr 10, 2019Homeland Security for the TelecommunicatorSERESA, Roseville, MI
Apr 11, 2019Stress Management (approved for dispatch and law enforcement training funds)SERESA, Roseville, MI
Apr 12, 2019Handling Domestic Violence CallsSERESA, Roseville, MI
Apr 29–May 3, 2019Advanced 40-Hour Dispatch SchoolGrand Traverse County Central Dispatch, Traverse City, MI
Apr 29, 2019Handling Domestic Violence CallsGrand Traverse County Central Dispatch, Traverse City, MI
Apr 30, 2019Suicide Calls: Helping the Caller & the TelecommunicatorGrand Traverse County Central Dispatch, Traverse City, MI
May 1, 2019911 Dispatch LiabilityGrand Traverse County Central Dispatch, Traverse City, MI
May 2, 2019Homeland Security for the TelecommunicatorGrand Traverse County Central Dispatch, Traverse City, MI
May 3, 2019Stress Management (approved for dispatch and law enforcement training funds)Grand Traverse County Central Dispatch, Traverse City, MI