Public Safety Training and Consulting

This course is over!
This course enables police to examine the importance of professionalism, attitude, integrity, and pride in service delivery.  They examine how the public judges them, how their personal and professional blind spots can lead to liability and complaints, and verbal, vocal, and nonverbal measures they can utilize to enhance their professionalism.

At the completion of this course, students will be able to:

1.  Recognize their sense of pride, attitude, integrity, and identify how these affect  
     their ability to work successfully with the public.

2.  Identify Moments of Truth that set the tone for each interaction.

3.  Identify the 5 ways that the public evaluates police services.

4.  Practice using reflective listening skills in a critiqued classroom situation.

5.  Learn new ways to build citizen rapport.

6.  Develop positive nonverbal and vocal behaviors for dealing with citizens as 
     evidenced by their critiqued practicing of them in role play.

7.  Identify their personal work styles as evidenced by their completion and 
     interpretation of a Work Behavioral Profile.

The cost is $275 per person and the course is MCOLES approved for 302 funds.
Location: Lansing, MI

Date(s)ClassLocation
Oct 22–26, 2018Advanced 40-Hour Dispatch SchoolWashtenaw Community College, Ann Arbor, MI
Oct 25, 2018911 Dispatch LiabilityWashtenaw Community College, Ann Arbor, MI
Oct 26, 2018Suicide Calls: Helping the Caller & the TelecommunicatorWashtenaw Community College, Ann Arbor, MI
Oct 29–Nov 2, 2018Basic 40-Hour Dispatch SchoolOakland Community College, Auburn Hills Campus, Auburn Hills, MI
Nov 7–8, 2018Critical Supervisory IssuesMichigan State University Police Department, East Lansing, MI
Nov 26–30, 2018Basic 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Dec 3–7, 2018Advanced 40-Hour Dispatch SchoolMidland County Central Dispatch, Midland, MI
Dec 3–5, 2018Advanced Supervision (for law enforcement and dispatch)Big Rapids Department of Public Safety, Big Rapids, MI
Jan 9–11, 2019Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Canton Public Safety, Canton, MI