Public Safety Training and Consulting

This course is over!
This course enables police to examine the importance of professionalism, attitude, integrity, and pride in service delivery.  They examine how the public judges them, how their personal and professional blind spots can lead to liability and complaints, and verbal, vocal, and nonverbal measures they can utilize to enhance their professionalism.

At the completion of this course, students will be able to:

1.  Recognize their sense of pride, attitude, integrity, and identify how these affect  
     their ability to work successfully with the public.

2.  Identify Moments of Truth that set the tone for each interaction.

3.  Identify the 5 ways that the public evaluates police services.

4.  Practice using reflective listening skills in a critiqued classroom situation.

5.  Learn new ways to build citizen rapport.

6.  Develop positive nonverbal and vocal behaviors for dealing with citizens as 
     evidenced by their critiqued practicing of them in role play.

7.  Identify their personal work styles as evidenced by their completion and 
     interpretation of a Work Behavioral Profile.

The cost is $275 per person and the course is MCOLES approved for 302 funds.
Location: Lansing, MI

Date(s)ClassLocation
May 30–Jun 1, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Michigan State Police - Gaylord Regional Communications Center, Gaylord, MI
Jun 11–15, 2018Basic 40-Hour Dispatch SchoolIonia County Central Dispatch, 545 Apple Tree Drive, Ionia, MI
Jun 18–22, 2018Advanced 40-Hour Dispatch SchoolHope College, Holland, MI
Jun 18, 2018Handling Domestic Violence CallsHope College, Holland, MI
Jun 19, 2018Homeland Security for the TelecommunicatorHope College, Holland, MI
Jun 20, 2018Stress ManagementHope College, Holland, MI
Jun 21, 2018Suicide Calls: Helping the Caller & the TelecommunicatorHope College, Holland, MI
Jun 22, 2018911 Dispatch LiabilityHope College, Holland, MI
Aug 27–29, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Michigan State University Police Department, East Lansing, MI
Sep 17–21, 2018Basic 40-Hour Dispatch SchoolClinton County Central Dispatch, 100 State Street, St. Johns, MI
Sep 18–20, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Escanaba, Michigan
Oct 1–3, 2018Advanced SupervisionMichigan State University Police Department, East Lansing, MI
Nov 7–8, 2018Critical Supervisory IssuesMichigan State University Police Department, East Lansing, MI