This course is over!
Policing with Pride & Integrity Apr 20, 2018
This course enables police to examine the importance of professionalism, attitude, integrity, and pride in service delivery. They examine how the public judges them, how their personal and professional blind spots can lead to liability and complaints, and verbal, vocal, and nonverbal measures they can utilize to enhance their professionalism.
At the completion of this course, students will be able to:
1. Recognize their sense of pride, attitude, integrity, and identify how these affect
their ability to work successfully with the public.
2. Identify Moments of Truth that set the tone for each interaction.
3. Identify the 5 ways that the public evaluates police services.
4. Practice using reflective listening skills in a critiqued classroom situation.
5. Learn new ways to build citizen rapport.
6. Develop positive nonverbal and vocal behaviors for dealing with citizens as
evidenced by their critiqued practicing of them in role play.
7. Identify their personal work styles as evidenced by their completion and
interpretation of a Work Behavioral Profile.
The cost is $275 per person and the course is MCOLES approved for 302 funds.
Location: Lansing, MI
|May 30–Jun 1, 2018||Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)||Michigan State Police - Gaylord Regional Communications Center, Gaylord, MI|
|Jun 11–15, 2018||Basic 40-Hour Dispatch School||Ionia County Central Dispatch, 545 Apple Tree Drive, Ionia, MI|
|Jun 18–22, 2018||Advanced 40-Hour Dispatch School||Hope College, Holland, MI|
|Jun 18, 2018||Handling Domestic Violence Calls||Hope College, Holland, MI|
|Jun 19, 2018||Homeland Security for the Telecommunicator||Hope College, Holland, MI|
|Jun 20, 2018||Stress Management||Hope College, Holland, MI|
|Jun 21, 2018||Suicide Calls: Helping the Caller & the Telecommunicator||Hope College, Holland, MI|
|Jun 22, 2018||911 Dispatch Liability||Hope College, Holland, MI|
|Aug 27–29, 2018||Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)||Michigan State University Police Department, East Lansing, MI|
|Sep 17–21, 2018||Basic 40-Hour Dispatch School||Clinton County Central Dispatch, 100 State Street, St. Johns, MI|
|Sep 18–20, 2018||Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)||Escanaba, Michigan|
|Oct 1–3, 2018||Advanced Supervision||Michigan State University Police Department, East Lansing, MI|
|Nov 7–8, 2018||Critical Supervisory Issues||Michigan State University Police Department, East Lansing, MI|