Public Safety Training and Consulting

This course is over!

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699, or attend any one-day course for $275.  Discounted rates may be available for those needing to complete three or four individual days but not the whole week; please contact Kris at 517-410-0825 for assistance.

Our team utilizes a unique and practical combination of lecture, personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.

Monday, April 23
SUICIDE CALLS:  HELPING THE CALLER & THE TELECOMMUNICATOR

Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others. 
SNC approved with Module II(b) endorsement; MNA

Tuesday, April 24
HANDLING DOMESTIC VIOLENCE CALLS
This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  
SNC approved with Module II(a) endorsement; MNA200608E

Wednesday, April 25
HOMELAND SECURITY FOR THE TELECOMMUNICATOR
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale terrorist incident; and more!  
SNC approved with Module II (e) endorsement; MNA 201407A

Thursday, April 26
911 DISPATCH LIABILITY
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing 
and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors.  
SNC approved with Module II (c) endorsement; MNA 201001A

Friday, April 27
STRESS MANAGEMENT
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress.  
SNC approved with Module II (d) endorsement; MNA 201110A  

Location: Hosted by MSP-Negaunee Regional Comm Center, Marquette, MI (Upper Peninsula) at Northern Michigan University

Date(s)ClassLocation
Aug 27–29, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Michigan State University Police Department, East Lansing, MI
Sep 17–21, 2018Basic 40-Hour Dispatch SchoolClinton County Central Dispatch, 100 State Street, St. Johns, MI
Sep 18–20, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Escanaba, Michigan
Oct 1–3, 2018Advanced SupervisionMichigan State University Police Department, East Lansing, MI
Nov 7–8, 2018Critical Supervisory IssuesMichigan State University Police Department, East Lansing, MI