Public Safety Training and Consulting

This course is over!

MACNLOW's Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill building exercises, and role play to cement learning in the following areas:

Day 1:  Welcome to Dispatch                    
· Duties and responsibilities
· Dispatcher roles
· Technology
· Integrity and Responsibility

Day 2:  Professional Interpersonal Communication
· DiSC Behavioral Profile
· Listening techniques
· Call control skills
· Stress handling techniques

 Day 3:  Radio Communications
· Are emotions speaking for intellect?
· Police/Fire/EMS calls
· Emergency v Non-Emergency calls
· Interoperability
· Incident Command

Day 4:  Call Intake and Call Handling
· Key questions - the 6 Ws
· Call sequencing and clarifying
· Over-rating or under-rating the call
· Caller empathy
· Handling different types of calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette       
· Skill building using all techniques and information from the week
· Serving the public, dispatch, law enforcement, fire and EMS
· Doing the job well and politely
· Making all of us look good

Faculty:  Attendees will benefit from the experience of our highly-rated instructors for the week which will include two or more of the following:  

J. Eric Waddell (Training Manager, Washtenaw County Sheriff’s Office), Kathleen Reynolds (Dispatcher (Ret.), Bloomfield Township Police Department), Rich Thacker (Dispatch Supervisor, Eaton County 911), Kathleen Goble (Dispatch Supervisor, Livonia Police Department), Megan Gawlik (Washtenaw County Metro Dispatch).

Registration:  The cost is $699 per person and reservations are accepted on a first-come, first-served basis as space is limited.  For additional information or to register for this course or any other MACNLOW dispatch course(s), please visit us online at, call 517-410-0825 or send e-mail to   This course is SNC Approved #MNA 201303A with Module I Endorsement.

Location: Washtenaw Community College, Ann Arbor, MI

Nov 26–30, 2018Basic 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Dec 3–7, 2018Advanced 40-Hour Dispatch SchoolMidland County Central Dispatch, Midland, MI
Dec 3–5, 2018Advanced Supervision (for law enforcement and dispatch)Big Rapids Department of Public Safety, Big Rapids, MI
Dec 3, 2018Homeland Security for the TelecommunicatorMidland County Central Dispatch, Midland, MI
Dec 4, 2018Stress Management (approved for dispatch and law enforcement training funds)Midland County Central Dispatch, Midland, MI
Dec 5, 2018Handling Domestic Violence CallsMidland County Central Dispatch, Midland, MI
Dec 6, 2018911 Dispatch LiabilityMidland County Central Dispatch, Midland, MI
Dec 7, 2018Suicide Calls: Helping the Caller & the TelecommunicatorMidland County Central Dispatch, Midland, MI
Jan 9–11, 2019Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Canton Public Safety, Canton, MI
Jan 17, 2019Active Shooter Incidents for DispatchIonia County Central Dispatch, 545 Apple Tree Drive, Ionia, MI
Jan 28–Feb 1, 2019Basic 40-Hour Dispatch SchoolWashtenaw Community College, Ann Arbor, MI
Mar 18–20, 2019Corrections SupervisionCalhoun County Sheriff's Office, Marshall Regional Law Enforcement Center, Marshall, MI