Suicide Calls: Helping the Caller & the Telecommunicator Mar 6, 2018
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others.
SNC approved with Module II (b) endorsement; MNA201504B.
|Jan 9–11, 2019||Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)||Canton Public Safety, Canton, MI|
|Jan 17, 2019||Active Shooter Incidents for Dispatch||Ionia County Central Dispatch, 545 Apple Tree Drive, Ionia, MI|
|Jan 28–Feb 1, 2019||Basic 40-Hour Dispatch School||Washtenaw Community College, Ann Arbor, MI|
|Feb 4–8, 2019||Advanced 40-Hour Dispatch School||Kalamazoo County Central Dispatch Authority, Kalamazoo, MI|
|Feb 8, 2019||911 Dispatch Liability||Kalamazoo County Central Dispatch Authority, Kalamazoo, MI|
|Mar 4–6, 2019||Advanced Supervision||Canton Public Safety, Canton, MI|
|Mar 18–20, 2019||Corrections Supervision||Calhoun County Sheriff's Office, Marshall Regional Law Enforcement Center, Marshall, MI|
|Mar 27–28, 2019||Critical Supervisory Issues||Big Rapids Department of Public Safety, Big Rapids, MI|