Advanced 40-Hour Dispatch School Mar 5–9, 2018
MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699, or attend any one-day course for $275. Discounted rates may be available for those needing to complete two, three or four individual days but not the whole week; please contact Kris at 517-410-0825 for assistance.
Our team utilizes a unique and practical combination of lecture, personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.
HANDLING DOMESTIC VIOLENCE CALLS
This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.
SNC approved with Module II(a) endorsement; MNA200608E
SUICIDE CALLS: HELPING THE CALLER & THE TELECOMMUNICATOR
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others. SNC approved with Module II (b) endorsement; MNA201504B.
HOMELAND SECURITY FOR THE TELECOMMUNICATOR
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale terrorist incident; and more! SNC approved with Module II (e) endorsement; MNA 201407A
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress.
SNC approved with Module II (d) endorsement; MNA 201110A
911 DISPATCH LIABILITY
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing
and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors.
SNC approved with Module II (c) endorsement; MNA 201001A
|Jan 9–11, 2019||Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)||Canton Public Safety, Canton, MI|
|Jan 17, 2019||Active Shooter Incidents for Dispatch||Ionia County Central Dispatch, 545 Apple Tree Drive, Ionia, MI|
|Jan 28–Feb 1, 2019||Basic 40-Hour Dispatch School||Washtenaw Community College, Ann Arbor, MI|
|Feb 4–8, 2019||Advanced 40-Hour Dispatch School||Kalamazoo County Central Dispatch Authority, Kalamazoo, MI|
|Feb 8, 2019||911 Dispatch Liability||Kalamazoo County Central Dispatch Authority, Kalamazoo, MI|
|Mar 4–6, 2019||Advanced Supervision||Canton Public Safety, Canton, MI|
|Mar 18–20, 2019||Corrections Supervision||Calhoun County Sheriff's Office, Marshall Regional Law Enforcement Center, Marshall, MI|
|Mar 27–28, 2019||Critical Supervisory Issues||Big Rapids Department of Public Safety, Big Rapids, MI|