Public Safety Training and Consulting

This course is over!

Updated on 12-13-17 at 9:25 am:

***Due to forecasted inclement weather and poor road conditions on Wednesday evening into Thursday morning, our class on Thursday, December 14 will run from 9:30 am to 4:30 pm while working through the lunch hour.  Attendees are encouraged to bring their own lunch, if possible, as a large lunch delivery may be very difficult on Thursday.  Those who do need to order lunch will be using Coney King which is a short distance away from MSP-DRCC; please be aware that you may need to walk to the restaurant yourself to pick up your order and dress appropriately.   Questions should be directed to Kris Kemp at 517-410-0825.  Your safety is our #1 priority.  Thank you & drive carefully!***



This course is now FULL.  Please contact Kris Kemp at 517-410-0825 or kkemp@macnlow.com to be placed on our waiting list.  Our next Basic 40-Hour Dispatch School will be 
held at the Ingham County Sheriff's Office from January 29-February 2, 2018; Registration for the January course is now OPEN.

MACNLOW's Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill building exercises, and role play to cement learning in the following areas:

Day 1:  Welcome to Dispatch                    
· Duties and responsibilities
· Dispatcher roles
· Technology
· Integrity and Responsibility

Day 2:  Professional Interpersonal Communication
· DiSC Behavioral Profile
· Listening techniques
· Call control skills
· Stress handling techniques

 Day 3:  Radio Communications
· Are emotions speaking for intellect?
· Police/Fire/EMS calls
· Emergency v Non-Emergency calls
· Interoperability
· Incident Command

Day 4:  Call Intake and Call Handling
· Key questions - the 6 Ws
· Call sequencing and clarifying
· Over-rating or under-rating the call
· Caller empathy
· Handling different types of calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette       
· Skill building using all techniques and information from the week
· Serving the public, dispatch, law enforcement, fire and EMS
· Doing the job well and politely
· Making all of us look good

Faculty:  Attendees will benefit from the experience of our highly-rated instructors for the week which will include two or more of the following:  

J. Eric Waddell (Training Manager, Washtenaw County Sheriff’s Office), Kathleen Reynolds (Dispatcher (Ret.), Bloomfield Township Police Department), Rich Thacker (Dispatch Supervisor, Eaton County 911), Kathleen Goble (Dispatch Supervisor, Livonia Police Department), Megan Gawlik (Washtenaw County Metro Dispatch).

Registration:  The cost is $699 per person and reservations are accepted on a first-come, first-served basis as space is limited.  For additional information or to register for this course or any other MACNLOW dispatch course(s), please visit us online at www.MACNLOW.com, call 517-925-1434 or send e-mail to register@macnlow.com.   This course is SNC Approved #MNA 201303A with Module I Endorsement.

Location: Michigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI

Date(s)ClassLocation
Jan 10–12, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Macomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Jan 17–19, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Chocolay Township Police Department, Marquette, MI
Jan 22–24, 2018Corrections SupervisionIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Jan 29–Feb 2, 2018Basic 40-Hour Dispatch SchoolIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Feb 21–23, 2018Corrections SupervisionChocolay Township Police Department, Marquette, MI
Mar 5–9, 2018Advanced 40-Hour Dispatch SchoolCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 5, 2018Handling Domestic Violence CallsCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 7, 2018Homeland Security for TelecommunicatorsCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 8, 2018Stress ManagementCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 9, 2018911 Dispatch LiabilityCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 16, 2018Courtroom Testimony for Law Enforcement and CorrectionsSouthgate Police Department, 14710 Reaume Pkwy, Southgate, MI
Mar 21–23, 2018Advanced SupervisionMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Apr 9–13, 2018Basic 40-Hour Dispatch SchoolGrand Traverse County Central Dispatch, Traverse City, MI
Jun 18–22, 2018Advanced 40-Hour Dispatch SchoolHope College, Holland, MI