Advanced 40-Hour Dispatch School Dec 4–8, 2017
MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699, or attend any one-day course for $275. Discounted rates may be available for those needing to complete three or four individual days but not the whole week; please contact Kris at 517-410-0825 for assistance.
Our team utilizes a unique and practical combination of lecture, personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.
911 DISPATCH LIABILITY
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing
and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors.
SNC approved with Module II (c) endorsement; MNA 201001A
HANDLING DOMESTIC VIOLENCE CALLS
This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.
SNC approved with Module II(a) endorsement; MNA200608E
SUICIDE CALLS: HELPING THE CALLER & THE TELECOMMUNICATOR
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others.
HOMELAND SECURITY FOR THE TELECOMMUNICATOR
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale terrorist incident; and more!
SNC approved with Module II (e) endorsement; MNA 201407A
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress.
SNC approved with Module II (d) endorsement; MNA 201110A
|Oct 22–26, 2018||Advanced 40-Hour Dispatch School||Washtenaw Community College, Ann Arbor, MI|
|Oct 25, 2018||911 Dispatch Liability||Washtenaw Community College, Ann Arbor, MI|
|Oct 26, 2018||Suicide Calls: Helping the Caller & the Telecommunicator||Washtenaw Community College, Ann Arbor, MI|
|Oct 29–Nov 2, 2018||Basic 40-Hour Dispatch School||Oakland Community College, Auburn Hills Campus, Auburn Hills, MI|
|Nov 7–8, 2018||Critical Supervisory Issues||Michigan State University Police Department, East Lansing, MI|
|Nov 26–30, 2018||Basic 40-Hour Dispatch School||Michigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI|
|Dec 3–7, 2018||Advanced 40-Hour Dispatch School||Midland County Central Dispatch, Midland, MI|
|Dec 3–5, 2018||Advanced Supervision (for law enforcement and dispatch)||Big Rapids Department of Public Safety, Big Rapids, MI|
|Jan 9–11, 2019||Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)||Canton Public Safety, Canton, MI|