Public Safety Training and Consulting

This course is over!

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699, or attend any one-day course for $275.  Discounted rates may be available for those needing to complete three or four individual days but not the whole week; please contact Kris at 517-410-0825 for assistance.

Our team utilizes a unique and practical combination of lecture, personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.

911 DISPATCH LIABILITY
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing 
and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors.  
SNC approved with Module II (c) endorsement; MNA 201001A 

HANDLING DOMESTIC VIOLENCE CALLS
This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  
SNC approved with Module II(a) endorsement; MNA200608E

HOMELAND SECURITY FOR THE TELECOMMUNICATOR
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale terrorist incident; and more!  
SNC approved with Module II (e) endorsement; MNA 201407A

STRESS MANAGEMENT
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress.  
SNC approved with Module II (d) endorsement; MNA 201110A  

SUICIDE CALLS:  HELPING THE CALLER & THE TELECOMMUNICATOR
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others. 
 
SNC approved with Module II (b) endorsement; MNA201504B.

Location: Charlevoix-Cheboygan-Emmet Central Dispatch, 1694 US131, Petoskey MI 49770

Date(s)ClassLocation
Oct 23–27, 2017Advanced 40-Hour Dispatch SchoolWashtenaw Community College, 4800 E Huron River Dr, Ann Arbor, MI 48105
Oct 25, 2017Investigation of Child Sexual AssaultSouthgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195
Nov 20–22, 2017Police Supervision (for law enforcement) / Achieving Supervisory Excellence (for dispatch)Michigan State University Police Department, East Lansing, MI
Dec 4–8, 2017Advanced 40-Hour Dispatch SchoolJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 4, 2017911 Dispatch LiabilityJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 5, 2017Handling Domestic Violence CallsJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 6, 2017Suicide Calls: Helping the Caller and the TelecommunicationJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 7, 2017Homeland Security for TelecommunicatorsJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 8, 2017Stress ManagementJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 11–15, 2017Basic 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jan 17–19, 2018Corrections SupervisionIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Jan 17–19, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Chocolay Township Police Department, Marquette, MI