Public Safety Training and Consulting

This course is over!

MACNLOW's Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill building exercises, and role play to cement learning in the following areas:

Day 1:  Welcome to Dispatch                    
· Duties and responsibilities
· Dispatcher roles
· Technology
· Integrity and Responsibility

Day 2:  Professional Interpersonal Communication
· DiSC Behavioral Profile
· Listening techniques
· Call control skills
· Stress handling techniques

 Day 3:  Radio Communications
· Are emotions speaking for intellect?
· Police/Fire/EMS calls
· Emergency v Non-Emergency calls
· Interoperability
· Incident Command

Day 4:  Call Intake and Call Handling
· Key questions - the 6 Ws
· Call sequencing and clarifying
· Over-rating or under-rating the call
· Caller empathy
· Handling different types of calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette       
· Skill building using all techniques and information from the week
· Serving the public, dispatch, law enforcement, fire and EMS
· Doing the job well and politely
· Making all of us look good

Faculty:  Attendees will benefit from the experience of our highly-rated instructors for the week which will include two or more of the following:  

J. Eric Waddell (Training Manager, Washtenaw County Sheriff’s Office), Kathleen Reynolds (Dispatcher (Ret.), Bloomfield Township Police Department), Jon Whitford (Dispatch Supervisor, Eaton County 911), Kathleen Goble (Dispatch Supervisor, Livonia Police Department, and Megan Gawlik (Dispatcher, Washtenaw County Metro Dispatch).

Registration:  The cost is $699 per person and reservations are accepted on a first-come, first-served basis as space is limited.  For additional information or to register for this course or any other MACNLOW dispatch course(s), please visit us online at www.MACNLOW.com, call 517-925-1434 or send e-mail to register@macnlow.com.   This course is SNC Approved #MNA 201303A with Module I Endorsement.

Location: Lenawee County Central Dispatch, 405 N Winter St, Adrian, MI

Date(s)ClassLocation
Oct 23–27, 2017Advanced 40-Hour Dispatch SchoolWashtenaw Community College, 4800 E Huron River Dr, Ann Arbor, MI 48105
Oct 25, 2017Investigation of Child Sexual AssaultSouthgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195
Nov 20–22, 2017Police Supervision (for law enforcement) / Achieving Supervisory Excellence (for dispatch)Michigan State University Police Department, East Lansing, MI
Dec 4–8, 2017Advanced 40-Hour Dispatch SchoolJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 4, 2017911 Dispatch LiabilityJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 5, 2017Handling Domestic Violence CallsJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 6, 2017Suicide Calls: Helping the Caller and the TelecommunicationJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 7, 2017Homeland Security for TelecommunicatorsJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 8, 2017Stress ManagementJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 11–15, 2017Basic 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jan 17–19, 2018Corrections SupervisionIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Jan 17–19, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Chocolay Township Police Department, Marquette, MI