Public Safety Training and Consulting

This course is over!

THIS COURSE IS NOW FULL.  Please contact Kristen Kemp at kkemp@macnlow.com to be placed on the waiting list.  Please also consider registering for this same course to be held December 4-8, 2017 at Jackson County Central Dispatch.   

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699, or attend any one-day course for $275.  Discounted rates may be available for those needing to complete three or four individual days but not the whole week; please contact Kris at 517-410-0825 for assistance.

Our team utilizes a unique and practical combination of lecture, personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.

HANDLING DOMESTIC VIOLENCE CALLS
This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  
SNC approved with Module II(a) endorsement; MNA200608E

911 DISPATCH LIABILITY
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing 
and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors.  
SNC approved with Module II (c) endorsement; MNA 201001A 

HOMELAND SECURITY FOR THE TELECOMMUNICATOR
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale terrorist incident; and more!  
SNC approved with Module II (e) endorsement; MNA 201407A

STRESS MANAGEMENT
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress.  
SNC approved with Module II (d) endorsement; MNA 201110A  

SUICIDE CALLS:  HELPING THE CALLER & THE TELECOMMUNICATOR
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others.
 
SNC approved with Module II (b) endorsement; MNA201504B.

Location: Washtenaw Community College, 4800 E Huron River Dr, Ann Arbor, MI 48105

Date(s)ClassLocation
Jan 10–12, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Macomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Jan 17–19, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Chocolay Township Police Department, Marquette, MI
Jan 22–24, 2018Corrections SupervisionIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Jan 29–Feb 2, 2018Basic 40-Hour Dispatch SchoolIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Feb 21–23, 2018Corrections SupervisionChocolay Township Police Department, Marquette, MI
Mar 5–9, 2018Advanced 40-Hour Dispatch SchoolCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 5, 2018Handling Domestic Violence CallsCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 7, 2018Homeland Security for TelecommunicatorsCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 8, 2018Stress ManagementCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 9, 2018911 Dispatch LiabilityCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 16, 2018Courtroom Testimony for Law Enforcement and CorrectionsSouthgate Police Department, 14710 Reaume Pkwy, Southgate, MI
Mar 21–23, 2018Advanced SupervisionMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Apr 9–13, 2018Basic 40-Hour Dispatch SchoolGrand Traverse County Central Dispatch, Traverse City, MI
Jun 18–22, 2018Advanced 40-Hour Dispatch SchoolHope College, Holland, MI