Public Safety Training and Consulting

This course will be held on September 19, 20, 21, 26 and 27 (total of five days, 8 hours per day from 8 am to 5 pm with an hour for lunch).

MACNLOW's Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill building exercises, and role play to cement learning in the following areas:

Day 1:  Welcome to Dispatch                    
· Duties and responsibilities
· Dispatcher roles
· Technology
· Integrity and Responsibility

Day 2:  Professional Interpersonal Communication
· DiSC Behavioral Profile
· Listening techniques
· Call control skills
· Stress handling techniques

 Day 3:  Radio Communications
· Are emotions speaking for intellect?
· Police/Fire/EMS calls
· Emergency v Non-Emergency calls
· Interoperability
· Incident Command

Day 4:  Call Intake and Call Handling
· Key questions - the 6 Ws
· Call sequencing and clarifying
· Over-rating or under-rating the call
· Caller empathy
· Handling different types of calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette       
· Skill building using all techniques and information from the week
· Serving the public, dispatch, law enforcement, fire and EMS
· Doing the job well and politely
· Making all of us look good

Faculty:  Attendees will benefit from the experience of our highly-rated instructors for the week which will include two or more of the following:  

J. Eric Waddell (Training Manager, Washtenaw County Sheriff’s Office), Kathleen Reynolds (Dispatcher (Ret.), Bloomfield Township Police Department), Jon Whitford (Dispatch Supervisor, Eaton County 911), Kathleen Goble (Dispatch Supervisor, Livonia Police Department)

Registration:  The cost is $699 per person and reservations are accepted on a first-come, first-served basis as space is limited.  For additional information or to register for this course or any other MACNLOW dispatch course(s), please visit us online at www.MACNLOW.com, call 517-925-1434 or send e-mail to register@macnlow.com.   This course is SNC Approved #MNA 201303A with Module I Endorsement.

Location: Oakland Community College Dispatch Academy, 2600 Featherstone, Auburn Hills, MI

Date(s)ClassLocation
Sep 11–13, 2017Corrections SupervisionIngham County Sheriff's Office, Paul Cole Training Room, 630 N Cedar St, Mason MI 48854
Sep 13, 2017Policing with Pride & Integrity (formerly known as Looking Glass Cops)Southgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195
Sep 19–27, 2017Basic 40-Hour Dispatch SchoolOakland Community College Dispatch Academy, 2600 Featherstone, Auburn Hills, MI
Oct 2–4, 2017Police Supervision (for Law Enforcement) aka Achieving Supervisory Excellence (for Dispatch supervisors)Ingham County Sheriff's Office, Paul Cole Training Room, 630 N Cedar St, Mason MI 48854
Oct 2–6, 2017Advanced 40-Hour Dispatch SchoolCharlevoix-Cheboygan-Emmet Central Dispatch, 1694 US131, Petoskey MI 49770
Oct 16–20, 2017Basic 40-Hour Dispatch SchoolBarry County Central Dispatch, 2600 Nashville Rd, Hastings, MI 49058
Oct 23–27, 2017Advanced 40-Hour Dispatch SchoolWashtenaw Community College, 4800 E Huron River Dr, Ann Arbor, MI 48105
Oct 25, 2017Investigation of Child Sexual AssaultSouthgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195