Public Safety Training and Consulting

This course is over!

This one-day course provides skills and tools to help participants be successful on the streets, in the courtroom, and in the court of public opinion, as well as in their personal lives.  Today’s increased service demands and scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills.  This training provides time-tested communications skills to help de-escalate volatile situations, safeguard fellow officers’ well-being, and significantly enhance the agency’s professional image.
At the completion of this course, students will be able to:

1.  Recognize their sense of pride, attitude, integrity, and identify how these affect their ability to work successfully with the public;
2.  Identify “Moments of Truth” that set the tone for each interaction;
3.  Identify the five (5) ways that the public evaluates police services;
4.  Practice using reflective listening skills in a critiqued classroom situation;
5.  Learn new ways to build citizen rapport;
6.  Develop positive nonverbal and vocal behaviors for dealing with citizens as evidenced by their critiqued practicing of them in role play, with an emphasis on verbal de-escalation; and
7.  Identify their personal work styles as evidence by their completion and interpretation of a Work Behavioral Profile.

The cost is $275 per person and the course is MCOLES approved for 302 funds.

 

 

Location: Southgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195

Date(s)ClassLocation
Jan 10–12, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Macomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Jan 17–19, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Chocolay Township Police Department, Marquette, MI
Jan 22–24, 2018Corrections SupervisionIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Jan 29–Feb 2, 2018Basic 40-Hour Dispatch SchoolIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Feb 21–23, 2018Corrections SupervisionChocolay Township Police Department, Marquette, MI
Mar 5–9, 2018Advanced 40-Hour Dispatch SchoolCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 5, 2018Handling Domestic Violence CallsCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 7, 2018Homeland Security for TelecommunicatorsCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 8, 2018Stress ManagementCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 9, 2018911 Dispatch LiabilityCalhoun County Central Dispatch, 315 W Green St, Marshall, MI
Mar 16, 2018Courtroom Testimony for Law Enforcement and CorrectionsSouthgate Police Department, 14710 Reaume Pkwy, Southgate, MI
Mar 21–23, 2018Advanced SupervisionMacomb Public Service Institute, 21901 Dunham Road, Clinton Township, MI
Apr 9–13, 2018Basic 40-Hour Dispatch SchoolGrand Traverse County Central Dispatch, Traverse City, MI
Jun 18–22, 2018Advanced 40-Hour Dispatch SchoolHope College, Holland, MI