Public Safety Training and Consulting

This course is over!

This one-day course provides skills and tools to help participants be successful on the streets, in the courtroom, and in the court of public opinion, as well as in their personal lives.  Today’s increased service demands and scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills.  This training provides time-tested communications skills to help de-escalate volatile situations, safeguard fellow officers’ well-being, and significantly enhance the agency’s professional image.
At the completion of this course, students will be able to:

1.  Recognize their sense of pride, attitude, integrity, and identify how these affect their ability to work successfully with the public;
2.  Identify “Moments of Truth” that set the tone for each interaction;
3.  Identify the five (5) ways that the public evaluates police services;
4.  Practice using reflective listening skills in a critiqued classroom situation;
5.  Learn new ways to build citizen rapport;
6.  Develop positive nonverbal and vocal behaviors for dealing with citizens as evidenced by their critiqued practicing of them in role play, with an emphasis on verbal de-escalation; and
7.  Identify their personal work styles as evidence by their completion and interpretation of a Work Behavioral Profile.

The cost is $275 per person and the course is MCOLES approved for 302 funds.

 

 

Location: Southgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195

Date(s)ClassLocation
Oct 23–27, 2017Advanced 40-Hour Dispatch SchoolWashtenaw Community College, 4800 E Huron River Dr, Ann Arbor, MI 48105
Oct 25, 2017Investigation of Child Sexual AssaultSouthgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195
Nov 20–22, 2017Police Supervision (for law enforcement) / Achieving Supervisory Excellence (for dispatch)Michigan State University Police Department, East Lansing, MI
Dec 4–8, 2017Advanced 40-Hour Dispatch SchoolJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 4, 2017911 Dispatch LiabilityJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 5, 2017Handling Domestic Violence CallsJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 6, 2017Suicide Calls: Helping the Caller and the TelecommunicationJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 7, 2017Homeland Security for TelecommunicatorsJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 8, 2017Stress ManagementJackson County Sheriff's Office, 911 Dispatch Center, 1715 Lansing Avenue, Jackson, MI
Dec 11–15, 2017Basic 40-Hour Dispatch SchoolMichigan State Police - Detroit Regional Communications Center, 1060 W Fort St, Detroit, MI
Jan 17–19, 2018Corrections SupervisionIngham County Sheriff's Office, 630 N Cedar St, Mason, MI 48854
Jan 17–19, 2018Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)Chocolay Township Police Department, Marquette, MI