Public Safety Training and Consulting

This one-day course provides skills and tools to help participants be successful on the streets, in the courtroom, and in the court of public opinion, as well as in their personal lives.  Today’s increased service demands and scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills.  This training provides time-tested communications skills to help de-escalate volatile situations, safeguard fellow officers’ well-being, and significantly enhance the agency’s professional image.
At the completion of this course, students will be able to:

1.  Recognize their sense of pride, attitude, integrity, and identify how these affect their ability to work successfully with the public;
2.  Identify “Moments of Truth” that set the tone for each interaction;
3.  Identify the five (5) ways that the public evaluates police services;
4.  Practice using reflective listening skills in a critiqued classroom situation;
5.  Learn new ways to build citizen rapport;
6.  Develop positive nonverbal and vocal behaviors for dealing with citizens as evidenced by their critiqued practicing of them in role play, with an emphasis on verbal de-escalation; and
7.  Identify their personal work styles as evidence by their completion and interpretation of a Work Behavioral Profile.

The cost is $275 per person and the course is MCOLES approved for 302 funds.

 

 

Location: Southgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195

Date(s)ClassLocation
Sep 11–13, 2017Corrections SupervisionIngham County Sheriff's Office, Paul Cole Training Room, 630 N Cedar St, Mason MI 48854
Sep 13, 2017Policing with Pride & Integrity (formerly known as Looking Glass Cops)Southgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195
Sep 19–27, 2017Basic 40-Hour Dispatch SchoolOakland Community College Dispatch Academy, 2600 Featherstone, Auburn Hills, MI
Oct 2–4, 2017Police Supervision (for Law Enforcement) aka Achieving Supervisory Excellence (for Dispatch supervisors)Ingham County Sheriff's Office, Paul Cole Training Room, 630 N Cedar St, Mason MI 48854
Oct 2–6, 2017Advanced 40-Hour Dispatch SchoolCharlevoix-Cheboygan-Emmet Central Dispatch, 1694 US131, Petoskey MI 49770
Oct 16–20, 2017Basic 40-Hour Dispatch SchoolBarry County Central Dispatch, 2600 Nashville Rd, Hastings, MI 49058
Oct 23–27, 2017Advanced 40-Hour Dispatch SchoolWashtenaw Community College, 4800 E Huron River Dr, Ann Arbor, MI 48105
Oct 25, 2017Investigation of Child Sexual AssaultSouthgate Police Department, 14710 Reaume Pkwy, Southgate, MI 48195