Courses



MACNLOW training courses provide relevant, practical information you will take back and use immediately in the workplace! Utilizing a combination of lecture, small and large group exercises, personal assessment tools and role play, we actively involve attendees in the learning process. Because our class sizes are limited, your personal questions and concerns will always be addressed.

In addition to the courses shown below, MACNLOW has many other options from which to choose.  If you don't see something you're looking for, please contact us for assistance or to host a course at your agency.  We also provide customized in-service training programs to address the specific needs of your agency.
Our calendar is updated weekly, so please check back often for more information or contact us at info@macnlow.com or at 517-410-0825 to be added to our mailing list.

Please note that all classes run from 8 am to 5 pm unless otherwise noted in the course description. Pricing information is included in the course description.

Cancellation/Refund Policy (as of 9-1-17):  All course cancellations must be in writing and sent via e-mail to register@macnlow.com. Cancellations made within four days of registration will be fully refunded or not billed to the agency, provided the initial registration occurs more than two weeks prior to the class start date. Cancellations made after four days of the initial registration date and up to two weeks prior to the course start date will be refunded less a $50 processing fee.  Cancellations made with less than two weeks notice prior to the course start date will be refunded less a $100 processing fee as MACNLOW has already committed those funds for the course.  No shows are non-refundable.  For special circumstances regarding cancellations, please contact Kristen at 517-410-0825 or send e-mail to kkemp@macnlow.com.


March 30, 2020

Basic 40-Hour Dispatch School

Hastings, MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, 
personal assessment, small group exercises, skill-building exercises, and role play to cement learning.  
Our instructors for this course are all highly-qualified,... More Info

April 07, 2020

Advanced Supervision

Lansing, MI

This course focuses on dealing with difficult/problem employees, empowering employees, supervisory ethics, managing projects, problem solving, managing workplace relationships, and handling special details.  Attendees develop new knowledge and skills in: “Solving” difficult... More Info

April 13, 2020

Advanced 40-Hour Dispatch School

Jackson, MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessments, small group exer... More Info

April 22, 2020

Active Shooter Incidents for Dispatch

Center Line, MI

Active shooter incidents are dynamic situations that pose many unique challenges for public safety communications.  These situations require an enormous response from law enforcement, fire, EMS, various support entities and communication centers.   As with any other type of ... More Info

May 04, 2020

Basic 40-Hour Dispatch School

Gaylord, MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, 
personal assessment, small group exercises, skill-building exercises, and role play to cement learning.  
Our instructors for this course are all highly-qualified,... More Info

May 20, 2020

Critical Supervisory Issues

Lansing, MI

This two-day course is designed specifically for supervisors who direct, motivate, lead, appraise and discipline others.  Topics covered include supervisory responsibility, procedures to investigate citizen or staff complaints, investigative confidentiality requirements, legal updates on s... More Info

June 01, 2020

Basic 40-Hour Dispatch School

Saline, MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, 
personal assessment, small group exercises, skill-building exercises, and role play to cement learning.  
Our instructors for this course are all highly-qualified,... More Info

June 01, 2020

Police Supervision (Law Enforcement) aka Achieving Supervisory Excellence (Dispatch and other professions)

Lansing, MI

This three-day course is designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others.  As a result of coaching, role play, exercises, self-assessments, group discussions and lecture, participants will leave with new knowledge and skills in:&n... More Info