Courses



MACNLOW training courses provide relevant, practical information you will take back and use immediately in the workplace! Utilizing a combination of lecture, small and large group exercises, personal assessment tools and role play, we actively involve attendees in the learning process. Because our class sizes are limited, your personal questions and concerns will always be addressed.

In addition to the courses shown below, MACNLOW has many other options from which to choose.  If you don't see something you're looking for, please contact us for assistance or to host a course at your agency.  We also provide customized in-service training programs to address the specific needs of your agency.
Our calendar is updated weekly, so please check back often for more information or contact us at info@macnlow.com or at 517-410-0825 to be added to our mailing list.

Please note that all classes run from 8 am to 5 pm unless otherwise noted in the course description. Pricing information is included in the course description.

Cancellation/Refund Policy (as of 9-1-17):  All course cancellations must be in writing and sent via e-mail to register@macnlow.com. Cancellations made within four days of registration will be fully refunded or not billed to the agency, provided the initial registration occurs more than two weeks prior to the class start date. Cancellations made after four days of the initial registration date and up to two weeks prior to the course start date will be refunded less a $50 processing fee.  Cancellations made with less than two weeks notice prior to the course start date will be refunded less a $100 processing fee as MACNLOW has already committed those funds for the course.  No shows are non-refundable.  For special circumstances regarding cancellations, please contact Kristen at 517-410-0825 or send e-mail to kkemp@macnlow.com.


August 22, 2022

Basic 40-Hour Dispatch School

Marquette MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

August 24, 2022

Active Shooter Incidents for Dispatch

Charlotte MI

This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<... More Info

August 25, 2022

Psychology Behind School Shooters

Charlotte MI

This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County. ... More Info

September 13, 2022

Handling Calls Regarding Missing and Exploited Children

Charlotte MI

This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<... More Info

September 14, 2022

Inmate Classification

Mason MI

Inmate classification is one of the highest areas of liability for any jail or lockup and jail lawsuits are on the rise in this state and across the nation. An effective, well-defined classification system along with properly trained classification staff will help reduce escapes and escape attempts,... More Info

September 19, 2022

Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)

Benton Harbor MI

Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others.  As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info

September 19, 2022

Basic 40-Hour Dispatch School

St. Louis MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

September 21, 2022

Negotiations for Dispatch (8 am to noon)

Kalamazoo MI

This course will introduce telecommunicators to crisis negotiations and the roles and responsibilities of the Tactical Dispatcher.  The course covers different phases of the negotiation process as well as specific strategies and techniques that may be used to resolve the crisis.  ... More Info

September 21, 2022

Incident Debriefing (1 pm to 5 pm)

Kalamazoo MI

Incident Debriefing is an essential part of learning, improving and identifying the steps in a given incident. This course will highlight the need for Incident Debriefing and will focus on providing an overall plan for post-incident management. Upon completion of this course, the participa... More Info

September 22, 2022

Delivering Exemplary Customer Service

MI

This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve... More Info

September 26, 2022

Advanced 40-Hour Dispatch School

Pentwater MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info

September 26, 2022

Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)

Taylor MI

Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others.  As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info

September 26, 2022

Handling Domestic Violence Calls

Pentwater MI

This course focuses on helping telecommunicators understand the psychological dynamics of domestic violence and learn innovative ways to capture information, frame effective questions, and methods to enhance safety of the responding officers.   SNC approved with Module II(a) endorsement... More Info

September 27, 2022

Suicide Calls: Helping the Caller & the Telecommunicator

Pentwater MI

Attendees will discuss facts, statistics, and myths about suicide and suicidal callers, practice their reflective listening skills, discuss crucial direct questions to ask to keep the caller talking, and gain call handling methods proven effective for others. The course also addresses tele... More Info

September 28, 2022

Homeland Security for Telecommunicators

Pentwater MI

A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info

September 28, 2022

Professional Policing

Lansing MI

Policing in America is complicated and we, as a profession, have been tasked to do it better than ever before. We are up to that task. This course teaches time-tested practices you can use to ensure your success as a professional.  The legitimacy of the individual officer and organization ... More Info

September 29, 2022

Stress Management

Pentwater MI

Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a 911 telecommunicator’s career, both in terms of tasks and toxic people.  The Thought Reframing and FIT/S/ACE approaches to handling stress are... More Info

September 30, 2022

911 Dispatch Liability

Pentwater MI

Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, develops measures for reducing and/or preventing liability, and considers “best practices” for telecommunicators and supervisors. &n... More Info

October 03, 2022

Basic 40-Hour Dispatch School

Kalamazoo MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

October 12, 2022

Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)

Marquette MI

Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others.  As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info

October 17, 2022

Advanced Supervision

Mason MI

This course focuses on dealing with difficult/problem employees, empowering employees, supervisory ethics, managing projects, problem solving, managing workplace relationships, and handling special details.  Attendees develop new knowledge and skills in: “Solving” difficult... More Info

October 17, 2022

Advanced 40-Hour Dispatch School

Rockwood MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info

October 17, 2022

Homeland Security for Telecommunicators

Rockwood MI

A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info

October 18, 2022

911 Dispatch Liability

Rockwood MI

Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, develops measures for reducing and/or preventing liability, and considers “best practices” for telecommunicators and supervisors. &n... More Info

October 19, 2022

Handling Domestic Violence Calls

Rockwood MI

This course focuses on helping telecommunicators understand the psychological dynamics of domestic violence and learn innovative ways to capture information, frame effective questions, and methods to enhance safety of the responding officers.   SNC approved with Module II(a) endorsement... More Info

October 20, 2022

Suicide Calls: Helping the Caller & the Telecommunicator

Rockwood MI

Attendees will discuss facts, statistics, and myths about suicide and suicidal callers, practice their reflective listening skills, discuss crucial direct questions to ask to keep the caller talking, and gain call handling methods proven effective for others. The course also addresses tele... More Info

October 20, 2022

Generational Differences

Mason MI

Generations question and complain about perceived values, work ethics and behaviors of other generations. This course gives an understanding of the forces, events and dynamics that shape each generation and offers strategies for interacting with and supervising Generations X, Y, the Millennials... More Info

October 21, 2022

Stress Management

Rockwood MI

Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a 911 telecommunicator’s career, both in terms of tasks and toxic people.  The Thought Reframing and FIT/S/ACE approaches to handling stress are... More Info

October 24, 2022

The Opioid Crisis and Dispatch (8 am to noon)

Virtual Classroom with Live In

While the world has been focused on the Covid-19 pandemic for the past two years, the opioid epidemic continues to rage in the United States.  The National Institute on Drug Abuse reports that opioid-involved overdose deaths rose from 21,088 in 2010 to 47,600 in 2017 and remained stea... More Info

October 24, 2022

Advanced 40-Hour Dispatch School

Marquette MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info

October 24, 2022

Behaviors and Warning Signs of an Active Shooter

Virtual Classroom with Live In

This four-hour course is designed to offer insight into the behaviors, characteristics, and warning signs of an active shooter prior to an active shooter event. We will examine specific behaviors that may precede an attack and which of those behaviors dispatchers and law enforcement might find ... More Info

October 25, 2022

Tactical Dispatching

Virtual Classroom with Live In

This four-hour course will serve as an introduction to Tactical Dispatching. Students will learn the roles and responsibilities of a Tactical Dispatcher and gain an understanding of the ICS and NIMS structure and systems.  The primary objective of the course is to illustrate the importance of t... More Info

October 27, 2022

Critical Supervisory Issues

Mason MI

This two-day course is designed specifically for supervisors who direct, motivate, lead, appraise and discipline others.  Topics covered in the third and final course in MACNLOW’s Capstone Award/Supervisory Series include supervisory responsibility, procedures to investigate citizen ... More Info

November 07, 2022

Active Shooter Incidents for Dispatch

Charlotte MI

This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<... More Info

November 08, 2022

Staying on Top of Your Profession (New Course!)

This course is designed to keep experienced telecommunicators abreast of best practices and call handling techniques in difficult suicide calls and volatile domestic violence calls, examine cultural diversity and how bias may affect their job performance, discuss ways in which they can reduce mistak... More Info

November 14, 2022

Advanced 40-Hour Dispatch School

Kalamazoo MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info

November 14, 2022

Homeland Security for Telecommunicators

Kalamazoo MI

A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info

November 15, 2022

911 Dispatch Liability

Kalamazoo MI

Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing and/or preventing liability, demonstrates courtroo... More Info

November 16, 2022

Handling Domestic Violence Calls

Kalamazoo MI

This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  SNC approved with Module II(a) endorsement; MNA2022-2927.&nbs... More Info

November 17, 2022

Suicide Calls: Helping the Caller & the Telecommunicator

Kalamazoo MI

Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for ot... More Info

November 18, 2022

Stress Management

Kalamazoo MI

Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual appr... More Info

November 22, 2022

Introduction to Fire/EMS Dispatching: Part One

Virtual Classroom with Live In

This four-hour course is designed for telecommunicators who have or will have Fire/EMS dispatch responsibilities as part of their daily duties.  Students will be taught concepts, terminology and challenges associated with Fire/EMS dispatching. The course will discuss work flow, different appart... More Info

November 28, 2022

Basic 40-Hour Dispatch School

Charlotte MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

December 05, 2022

Advanced 40-Hour Dispatch School

Charlotte MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessmen... More Info

December 05, 2022

Handling Domestic Violence Calls (Virtual or Traditional Classroom)

Charlotte MI

This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  SNC approved with Module II(a) endorsement; MNA2022-2927.&nbs... More Info

December 06, 2022

Suicide Calls: Helping the Caller & the Telecommunicator (Virtual or Traditional Classroom)

Charlotte MI

Attendees will discuss facts, statistics, and myths about suicide and suicidal callers, practice their reflective listening skills, discuss crucial direct questions to ask to keep the caller talking, and gain call handling methods proven effective for others. The course also addresses tele... More Info

December 07, 2022

Homeland Security for Telecommunicators

Charlotte MI

A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info

December 08, 2022

911 Dispatch Liability

Charlotte MI

Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, develops measures for reducing and/or preventing liability, and considers “best practices” for telecommunicators and supervisors. &n... More Info

December 09, 2022

Stress Management (Virtual or Traditional Classroom)

Charlotte MI

Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual appr... More Info

December 14, 2022

Delivering Exemplary Customer Service

Charlotte MI

This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve... More Info

December 15, 2022

Handling Calls Regarding Missing and Exploited Children (New Course!)

Charlotte MI

This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan
OR
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<... More Info