Courses


MACNLOW training courses provide relevant, practical information you will take back and use immediately in the workplace! Utilizing a combination of lecture, small and large group exercises, personal assessment tools and role play, we actively involve attendees in the learning process. Because our class sizes are limited, your personal questions and concerns will always be addressed.
In addition to the courses shown below, MACNLOW has many other options from which to choose.  If you don't see something you're looking for, please contact us for assistance or to host a course at your agency.  We also provide customized in-service training programs to address the specific needs of your agency.
Our calendar is updated weekly, so please check back often for more information or contact us at info@macnlow.com or at 517-410-0825 to be added to our mailing list.
Please note that all classes run from 8 am to 5 pm unless otherwise noted in the course description. Pricing information is included in the course description.

Cancellation/Refund Policy (as of 9-1-17):  All course cancellations must be in writing and sent via e-mail to register@macnlow.com. Cancellations made within four days of registration will be fully refunded or not billed to the agency, provided the initial registration occurs more than two weeks prior to the class start date. Cancellations made after four days of the initial registration date and up to two weeks prior to the course start date will be refunded less a $50 processing fee.  Cancellations made with less than two weeks notice prior to the course start date will be refunded less a $100 processing fee as MACNLOW has already committed those funds for the course.  No shows are non-refundable.  For special circumstances regarding cancellations, please contact Kristen at 517-410-0825 or send e-mail to info@macnlow.com.

September 10, 2024

Grit & the Value of Critical Thinking: Common Sense & Emotional Intelligence in the Dispatch Center

Paris MI

This course is designed to provide information on grit and the power and success of “gritty” people within the dispatch environment. We will define and explore critical thinking and discuss critical thinking skills, problem solving, decision-making skills and attitude as it relates to wo... More Info

September 11, 2024

Operation Northern Exposure 2024: A Public Safety Leadership Forum

Petoskey MI

Back by popular demand!  Join us on September 11-13, 2024, in Petoskey, Michigan, for Operation Northern Exposure, a public safety leadership forum brought to you by a partnership between MACNLOW Associates and Command Presence.  The purpose of the forum is to shine light on the ... More Info

September 23, 2024

The Changing Face of the Active Shooter

Virtual Classroom

This course is designed to examine the changing landscape of the Active Shooter. Through careful research, statistical information, and case studies this course will offer insight into the changing profile of the active shooter in America. We will delve into the behaviors, characteristics, and warni... More Info

September 24, 2024

Active Shooter Incidents for Dispatch

Northville MI

Active shooter incidents are dynamic situations that pose many unique challenges for public safety communications.  These situations require an enormous response from law enforcement, fire, EMS, various support entities and communication centers.   As with any other type of ... More Info

September 25, 2024

Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch, others)

Charlotte MI

Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others. The course is open to anyone employed in public safety, court administration, and related professions.&nbs... More Info

September 30, 2024

Basic 40-Hour Dispatch School

Kalamazoo MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

October 07, 2024

Advanced 40-Hour Dispatch School

Kalamazoo MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $750 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal asse... More Info

October 11, 2024

Leadership and Coaching

Imlay City MI

This course is designed to provide an overview of the fundamentals of what makes a good leader from a public safety perspective, but this is NOT a theory course.  Your time in the classroom will be spent on instruction, interactive discussions, and practical application of: Understandi... More Info

October 16, 2024

Endurance: Lessons in Leadership (8 am to noon)

This four-hour course is designed to analyze the exemplary leadership skills of Ernest Shackelton, one of the foremost explorers of the 20th century, who led a group of men on an incredibly dangerous and arduous journey to Antarctica, where their ship was destroyed and they endured nearly two y... More Info

October 16, 2024

Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch, others)

Manistee MI

Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others. The course is open to anyone employed in public safety, court administration, and related professions.&nbs... More Info

October 16, 2024

The Opioid Crisis and Dispatch (1 to 5 pm)

While the world has been focused on the Covid-19 pandemic for the past 3+ years, the opioid epidemic continues to rage in the United States.  The National Institute on Drug Abuse reports that opioid-involved overdose deaths rose from 21,088 in 2010 to 47,600 in 2017 and remained stead... More Info

October 17, 2024

Tactical Dispatching (8 am to noon)

This four-hour course will serve as an introduction to Tactical Dispatching. Students will learn the roles and responsibilities of a Tactical Dispatcher and gain an understanding of the ICS and NIMS structure and systems.  The primary objective of the course is to illustrate the importance of t... More Info

October 17, 2024

Negotiations for Dispatch (1 pm to 5 pm)

This course will introduce telecommunicators to crisis negotiations and the roles and responsibilities of the Tactical Dispatcher.  The course covers different phases of the negotiation process as well as specific strategies and techniques that may be used to resolve the crisis.  ... More Info

October 21, 2024

Surviving Critical Incidents

Rockwood MI

This four-hour course is designed to prepare telecommunicators to respond to a critical incident call, whether it involves an active assailant, mass casualty, any loss of life, or any other type of high-stress or traumatic incident. It will give insight into how even the most trained and seasoned re... More Info

October 21, 2024

Swatting

Rockwood MI

This four-hour course is designed to provide information regarding the proliferation of swatting and the impact on dispatch, law enforcement and our community as a whole. It will give an overview of the history of SWAT, the origins of Swatting, as well as how and by whom Swatting is executed. With a... More Info

October 22, 2024

Active Shooter Incidents for Dispatch

Rockwood MI

Active shooter incidents are dynamic situations that pose many unique challenges for public safety communications.  These situations require an enormous response from law enforcement, fire, EMS, various support entities and communication centers.   As with any other type of ... More Info

October 30, 2024

Professional Policing: Conduct, Character & Communication all matter!

Greenville MI

Policing in America is complicated and we, as a profession, have been tasked to do it better than ever before. We are up to that task. This course teaches time-tested practices you can use to ensure your success as a professional.  The legitimacy of the individual officer and organization ... More Info

October 30, 2024

Delivering Exemplary Customer Service

MI

This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve... More Info

November 04, 2024

Grit & the Value of Critical Thinking: Common Sense & Emotional Intelligence in the Dispatch Center

This session of the course will take place in our virtual classroom, featuring live instruction and interaction with the instructor and other online attendees.

This course is designed to provide information on grit and the power and success of “gritty” people within t... More Info

November 08, 2024

Leadership and Coaching

Greenville MI

This course is designed to provide an overview of the fundamentals of what makes a good leader from a public safety perspective, but this is NOT a theory course.  Your time in the classroom will be spent on instruction, interactive discussions, and practical application of: Understandi... More Info

November 13, 2024

Staying on Top of Your Profession

This course is designed to keep experienced telecommunicators abreast of best practices and call handling techniques in difficult suicide calls and volatile domestic violence calls, examine cultural diversity and how bias may affect their job performance, discuss ways in which they can reduce mistak... More Info

November 14, 2024

Behaviors and Warning Signs of an Active Shooter (8 am to noon)

This four-hour course is designed to offer insight into the behaviors, characteristics, and warning signs of an active shooter prior to an active shooter event. We will examine specific behaviors that may precede an attack and which of those behaviors dispatchers and law enforcement might find ... More Info

November 14, 2024

Swatting (1 pm to 5 pm)

This four-hour course is designed to provide information regarding the proliferation of swatting and the impact on dispatch, law enforcement and our community as a whole. It will give an overview of the history of SWAT, the origins of Swatting, as well as how and by whom Swatting is executed. With a... More Info

November 18, 2024

Basic 40-Hour Dispatch School

Charlotte MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

December 02, 2024

Active Shooter Incidents for Dispatch

This session of the course will be held in our virtual classroom featuring live instruction and interaction with the instructor and other attendees.

Active shooter incidents are dynamic situations that pose many unique challenges for public safety communications.  These... More Info

December 03, 2024

The Changing Face of the Active Shooter

This session of the course is being offered in our virtual classroom featuring live instruction and interaction with the instructor and other attendees.

This course is designed to examine the changing landscape of the Active Shooter. Through careful research, statistical informat... More Info

December 04, 2024

Advanced Supervision

Lansing MI

This course focuses on dealing with difficult/problem employees, empowering employees, supervisory ethics, managing projects, problem solving, managing workplace relationships, and handling special details.  Attendees develop new knowledge and skills in: “Solving” difficu... More Info

December 09, 2024

Advanced 40-Hour Dispatch School

Charlotte MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $750 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal asse... More Info

December 16, 2024

Endurance: Lessons in Leadership (1 pm to 5 pm)

This four-hour course is designed to analyze the exemplary leadership skills of Ernest Shackelton, one of the foremost explorers of the 20th century, who led a group of men on an incredibly dangerous and arduous journey to Antarctica, where their ship was destroyed and they endured nearly two y... More Info

December 16, 2024

Incident Debriefing (8 am to noon)

Incident Debriefing is an essential part of learning, improving and identifying the steps in a given incident. This course will highlight the need for Incident Debriefing and will focus on providing an overall plan for post-incident management. Upon completion of this course, the participa... More Info

December 17, 2024

Psychology Behind School Shooters

While we all hope that a school shooting incident will not take place in our jurisdiction, sadly, we know that no community is exempt from violence. We must continue to do all we can to be prepared when it does happen.  This course provides an intense look at the psychology behind a school shoo... More Info