Courses


MACNLOW training courses provide relevant, practical information you will take back and use immediately in the workplace! Utilizing a combination of lecture, small and large group exercises, personal assessment tools and role play, we actively involve attendees in the learning process. Because our class sizes are limited, your personal questions and concerns will always be addressed.
In addition to the courses shown below, MACNLOW has many other options from which to choose.  If you don't see something you're looking for, please contact us for assistance or to host a course at your agency.  We also provide customized in-service training programs to address the specific needs of your agency.
Our calendar is updated weekly, so please check back often for more information or contact us at info@macnlow.com or at 517-410-0825 to be added to our mailing list.
Please note that all classes run from 8 am to 5 pm unless otherwise noted in the course description. Pricing information is included in the course description.

Cancellation/Refund Policy (as of 9-1-17):  All course cancellations must be in writing and sent via e-mail to register@macnlow.com. Cancellations made within four days of registration will be fully refunded or not billed to the agency, provided the initial registration occurs more than two weeks prior to the class start date. Cancellations made after four days of the initial registration date and up to two weeks prior to the course start date will be refunded less a $50 processing fee.  Cancellations made with less than two weeks notice prior to the course start date will be refunded less a $100 processing fee as MACNLOW has already committed those funds for the course.  No shows are non-refundable.  For special circumstances regarding cancellations, please contact Kristen at 517-410-0825 or send e-mail to info@macnlow.com.

March 01, 2024

Psychology Behind School Shooters

While we all hope that a school shooting incident will not take place in our jurisdiction, sadly, we know that no community is exempt from violence. We must continue to do all we can to be prepared when it does happen.  This course provides an intense look at the psychology behind a school shoo... More Info

March 01, 2024

Leadership and Coaching

Grosse Ile MI

This course is designed to provide an overview of the fundamentals of what makes a good leader from a public safety perspective, but this is NOT a theory course.  Your time in the classroom will be spent on instruction, interactive discussions, and practical application of: Understandi... More Info

March 04, 2024

Advanced Supervision

Charlotte MI

This course focuses on dealing with difficult/problem employees, empowering employees, supervisory ethics, managing projects, problem solving, managing workplace relationships, and handling special details.  Attendees develop new knowledge and skills in: “Solving” difficu... More Info

March 06, 2024

Active Shooter Incidents for Dispatch

This session of the course will be held in our virtual classroom featuring live instruction and interaction with the instructor and other attendees.

Active shooter incidents are dynamic situations that pose many unique challenges for public safety communications.  These... More Info

March 07, 2024

Grit & the Value of Critical Thinking: Common Sense & Emotional Intelligence in the Dispatch Center

Charlotte MI

This session of the course will take place in our virtual classroom, featuring live instruction and interaction with the instructor and other online attendees.

This course is designed to provide information on grit and the power and success of “gritty” people within t... More Info

March 11, 2024

Advanced 40-Hour Dispatch School

Rockwood MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $750 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal asse... More Info

March 11, 2024

Handling Domestic Violence Calls

Rockwood MI

This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  

SNC approved with Module II(a) endo... More Info

March 12, 2024

Suicide Calls: Helping the Caller & the Telecommunicator

Rockwood MI

Attendees will discuss facts, statistics, and myths about suicide and suicidal callers, practice their reflective listening skills, discuss crucial direct questions to ask to keep the caller talking, and gain call handling methods proven effective for others. The course also addresses ... More Info

March 13, 2024

911 Dispatch Liability

Rockwood MI

Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, develops measures for reducing and/or preventing liability, and considers “best practices” for telecommunicators and supervisors.&nb... More Info

March 14, 2024

Homeland Security for Telecommunicators

Rockwood MI

A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info

March 15, 2024

Stress Management

Rockwood MI

Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine indiv... More Info

March 20, 2024

Delivering Exemplary Customer Service

MI

This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve... More Info

March 20, 2024

Swatting

This four-hour course is designed to provide information regarding the proliferation of swatting and the impact on dispatch, law enforcement and our community as a whole. It will give an overview of the history of SWAT, the origins of Swatting, as well as how and by whom Swatting is executed. With a... More Info

March 20, 2024

The Opioid Crisis and Dispatch (8 am to noon)

Virtual Classroom with Live In

While the world focused on the Covid-19 pandemic for the past 3+ years, the opioid epidemic continued to rage in the United States.  The National Institute on Drug Abuse reports that opioid-involved overdose deaths rose from 21,088 in 2010 to 47,600 in 2017 and remained steady in... More Info

March 21, 2024

Handling Calls Regarding Missing and Exploited Children

This course is designed to provide information and tools for the telecommunicator to quickly gather information when dealing with a missing or exploited child. Portions of the course also cover the various forms of child sex trafficking and indicators that can create opportunities for telecommunicat... More Info

March 26, 2024

Surviving Critical Incidents

This four-hour course is designed to prepare telecommunicators to respond to a critical incident call, whether it involves an active assailant, mass casualty, any loss of life, or any other type of high-stress or traumatic incident. It will give insight into how even the most trained and seasoned re... More Info

March 26, 2024

Incident Debriefing (1 pm to 5 pm)

Incident Debriefing is an essential part of learning, improving and identifying the steps in a given incident. This course will highlight the need for Incident Debriefing and will focus on providing an overall plan for post-incident management. Upon completion of this course, the participa... More Info

April 01, 2024

Basic 40-Hour Dispatch School

Kalamazoo MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

April 08, 2024

Advanced 40-Hour Dispatch School

Traverse City MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $750 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal asse... More Info

April 09, 2024

Legal Update for Law Enforcement (8 am to noon)

Charlevoix MI

This four-hour course reviews the latest in Federal and Michigan statutes, case law, and court opinions that affect the law enforcement profession. Keep yourself, your colleagues, and your agency out of trouble by staying on top of changes and developments in the law.
 
Topics cov... More Info

April 09, 2024

Legal Update for Law Enforcement (1 to 5 pm)

Charlevoix MI

This four-hour course reviews the latest in Federal and Michigan statutes, case law, and court opinions that affect the law enforcement profession. Keep yourself, your colleagues, and your agency out of trouble by staying on top of changes and developments in the law.
 
Topics cov... More Info

April 15, 2024

Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)

Marquette MI

Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others.  As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info

April 23, 2024

Delivering Exemplary Customer Service

Escanaba MI

This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve... More Info

April 24, 2024

Tactical Dispatching

Escanaba MI

This four-hour course will serve as an introduction to Tactical Dispatching. Students will learn the roles and responsibilities of a Tactical Dispatcher and gain an understanding of the ICS and NIMS structure and systems.  The primary objective of the course is to illustrate the importance of t... More Info

April 24, 2024

Negotiations for Dispatch

Escanaba MI

This course will introduce telecommunicators to crisis negotiations and the roles and responsibilities of the Tactical Dispatcher.  The course covers different phases of the negotiation process as well as specific strategies and techniques that may be used to resolve the crisis.&... More Info

April 25, 2024

Grit & the Value of Critical Thinking: Common Sense & Emotional Intelligence in the Dispatch Center

Escanaba MI

This course is designed to provide information on grit and the power and success of “gritty” people within the dispatch environment. We will define and explore critical thinking and discuss critical thinking skills, problem solving, decision-making skills and attitude as it relates to wo... More Info

May 06, 2024

The Changing Face of the Active Shooter

This session of the course will be held in our virtual classroom, featuring live instruction and interaction with the instructor and attendees in the online classroom.

This course is designed to examine the changing landscape of the Active Shooter. Through careful research, stati... More Info

May 06, 2024

Advanced 40-Hour Dispatch School

Detroit MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $750 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal asse... More Info

May 07, 2024

Behaviors and Warning Signs of an Active Shooter

Charlotte MI

This four-hour course is designed to offer insight into the behaviors, characteristics, and warning signs of an active shooter prior to an active shooter event. We will examine specific behaviors that may precede an attack and which of those behaviors dispatchers and law enforcement might find ... More Info

May 07, 2024

Swatting

Charlotte MI

This session can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI 48813
OR
in our virtual classroom with live instruction.

This four-hour course is designed to provide information regarding the proliferation of swatting and the imp... More Info

May 10, 2024

Delivering Exemplary Customer Service

MI

This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve... More Info

May 10, 2024

Leadership and Coaching

Lansing MI

This course is designed to provide an overview of the fundamentals of what makes a good leader from a public safety perspective, but this is NOT a theory course.  Your time in the classroom will be spent on instruction, interactive discussions, and practical application of: Understandi... More Info

May 13, 2024

Basic 40-Hour Dispatch School

Charlotte MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

May 30, 2024

Surviving Critical Incidents

Charlotte MI

This session of "Surviving Critical Incidents" can be taken in our virtual classroom with live instruction
OR
In person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI

This four-hour course is designed to prepare telecommunicators to respo... More Info

May 30, 2024

Incident Debriefing (1 pm to 5 pm)

Charlotte MI

Incident Debriefing is an essential part of learning, improving and identifying the steps in a given incident. This course will highlight the need for Incident Debriefing and will focus on providing an overall plan for post-incident management. Upon completion of this course, the participa... More Info

June 03, 2024

Advanced Supervision

Charlotte MI

This course focuses on dealing with difficult/problem employees, empowering employees, supervisory ethics, managing projects, problem solving, managing workplace relationships, and handling special details.  Attendees develop new knowledge and skills in: “Solving” difficu... More Info

June 03, 2024

Active Shooter Incidents for Dispatch

This session of the course will be held in our virtual classroom featuring live instruction and interaction with the instructor and other attendees.

Active shooter incidents are dynamic situations that pose many unique challenges for public safety communications.  These... More Info

June 04, 2024

Grit & the Value of Critical Thinking: Common Sense & Emotional Intelligence in the Dispatch Center

Charlotte MI

This session of the course will take place in our virtual classroom, featuring live instruction and interaction with the instructor and other online attendees.

This course is designed to provide information on grit and the power and success of “gritty” people within t... More Info

June 10, 2024

Advanced 40-Hour Dispatch School

Charlotte MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA2022-2926) by attending all five days for $750 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal asse... More Info