MACNLOW training courses provide relevant, practical information you will take back and use immediately in the workplace! Utilizing a combination of lecture, small and large group exercises, personal assessment tools and role play, we actively involve attendees in the learning process. Because our class sizes are limited, your personal questions and concerns will always be addressed.

In addition to the courses shown below, MACNLOW has many other options from which to choose.  If you don't see something you're looking for, please contact us for assistance or to host a course at your agency.  We also provide customized in-service training programs to address the specific needs of your agency.
Our calendar is updated weekly, so please check back often for more information or contact us at or at 517-410-0825 to be added to our mailing list.

Please note that all classes run from 8 am to 5 pm unless otherwise noted in the course description. Pricing information is included in the course description.

Cancellation/Refund Policy (as of 9-1-17):  All course cancellations must be in writing and sent via e-mail to Cancellations made within four days of registration will be fully refunded or not billed to the agency, provided the initial registration occurs more than two weeks prior to the class start date. Cancellations made after four days of the initial registration date and up to two weeks prior to the course start date will be refunded less a $50 processing fee.  Cancellations made with less than two weeks notice prior to the course start date will be refunded less a $100 processing fee as MACNLOW has already committed those funds for the course.  No shows are non-refundable.  For special circumstances regarding cancellations, please contact Kristen at 517-410-0825 or send e-mail to

June 14, 2021

Advanced 40-Hour Dispatch School

Kalamazoo MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA201408A) by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessments... More Info

June 16, 2021

Handling Calls Regarding Missing and Exploited Children (New Course!)

NEW COURSE!  This course is designed to provide information and tools for the telecommunicator to quickly gather information when dealing with a missing or exploited child. Portions of the course also cover the various forms of child sex trafficking and indicators that can create opportunities ... More Info

July 12, 2021

Basic 40-Hour Dispatch School

Grand Rapids MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

August 23, 2021

Basic 40-Hour Dispatch School

This course will utilize a virtual classroom with LIVE instruction and an interactive virtual classroom with two-way audio and video interaction amongst participants and the instructor(s).  This is a great way to participate in a MACNLOW course while avoiding travel and travel-related expenses ... More Info