Courses



MACNLOW training courses provide relevant, practical information you will take back and use immediately in the workplace! Utilizing a combination of lecture, small and large group exercises, personal assessment tools and role play, we actively involve attendees in the learning process. Because our class sizes are limited, your personal questions and concerns will always be addressed.

In addition to the courses shown below, MACNLOW has many other options from which to choose.  If you don't see something you're looking for, please contact us for assistance or to host a course at your agency.  We also provide customized in-service training programs to address the specific needs of your agency.
Our calendar is updated weekly, so please check back often for more information or contact us at info@macnlow.com or at 517-410-0825 to be added to our mailing list.

Please note that all classes run from 8 am to 5 pm unless otherwise noted in the course description. Pricing information is included in the course description.

Cancellation/Refund Policy (as of 9-1-17):  All course cancellations must be in writing and sent via e-mail to register@macnlow.com. Cancellations made within four days of registration will be fully refunded or not billed to the agency, provided the initial registration occurs more than two weeks prior to the class start date. Cancellations made after four days of the initial registration date and up to two weeks prior to the course start date will be refunded less a $50 processing fee.  Cancellations made with less than two weeks notice prior to the course start date will be refunded less a $100 processing fee as MACNLOW has already committed those funds for the course.  No shows are non-refundable.  For special circumstances regarding cancellations, please contact Kristen at 517-410-0825 or send e-mail to kkemp@macnlow.com.


January 24, 2022

Basic 40-Hour Dispatch School (Virtual or Traditional Classroom)

Charlotte MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

February 09, 2022

Psychology Behind School Shooters (Virtual or Traditional Classroom)

* Note: We extend our heartfelt condolences to the Oxford Community, Oakland County, the loved ones and friends of the victims of the November 30th tragedy.  This course was approved a few weeks prior to the devastating event and we do not wish to capitalize on the significant pain an... More Info

February 10, 2022

Active Shooter Incidents for Dispatch

Active shooter incidents are dynamic situations that pose many unique challenges for public safety communications.  These situations require an enormous response from law enforcement, fire, EMS, various support entities and communication centers.   As with any other type of ... More Info

February 23, 2022

Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)

Imlay City MI

Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others.  As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info

February 23, 2022

The Opioid Crisis and Dispatch (8 am to noon)

While the world has been focused on the Covid-19 pandemic for the past 18+ months, the opioid epidemic continues to rage in the United States.  The National Institute on Drug Abuse reports that opioid-involved overdose deaths rose from 21,088 in 2010 to 47,600 in 2017 and remained ste... More Info

February 23, 2022

Introduction to Fire/EMS Dispatching: Part One (1 to 5 pm)

This four-hour course is designed for telecommunicators who have or will have Fire/EMS dispatch responsibilities as part of their daily duties.  Students will be taught concepts, terminology and challenges associated with Fire/EMS dispatching. The course will discuss work flow, different appart... More Info

February 24, 2022

Tactical Dispatching (8 am to noon)

This four-hour course will serve as an introduction to Tactical Dispatching. Students will learn the roles and responsibilities of a Tactical Dispatcher and gain an understanding of the ICS and NIMS structure and systems.  The primary objective of the course is to illustrate the importance of t... More Info

February 24, 2022

Negotiations for Dispatch (1 to 5 pm)

This course will introduce telecommunicators to crisis negotiations and the roles and responsibilities of the Tactical Dispatcher.  The course covers different phases of the negotiation process as well as specific strategies and techniques that may be used to resolve the crisis.  ... More Info

March 07, 2022

Advanced 40-Hour Dispatch School (Virtual or Traditional Classroom)

Charlotte MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA201408A) by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessments... More Info

March 07, 2022

911 Dispatch Liability (Virtual or Traditional Classroom)

Charlotte MI

Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing and/or preventing liability, demonstrates courtroo... More Info

March 08, 2022

Homeland Security for Telecommunicators (Virtual or Traditional Classroom)

Charlotte MI

A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eig... More Info

March 09, 2022

Handling Domestic Violence Calls (Virtual or Traditional Classroom)

Charlotte MI

This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  SNC approved with Module II(a) endorsement; MNA200608E. ... More Info

March 10, 2022

Suicide Calls: Helping the Caller & the Telecommunicator (Virtual or Traditional Classroom)

Charlotte MI

Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for ot... More Info

March 11, 2022

Stress Management (Virtual or Traditional Classroom)

Charlotte MI

Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual appr... More Info

March 15, 2022

Handling Calls Regarding Missing and Exploited Children (New Course!)

NEW COURSE!  This course is designed to provide information and tools for the telecommunicator to quickly gather information when dealing with a missing or exploited child. Portions of the course also cover the various forms of child sex trafficking and indicators that can create opportunities ... More Info

March 18, 2022

Behaviors and Warning Signs of an Active Shooter

This four-hour course is designed to offer insight into the behaviors, characteristics, and warning signs of an active shooter prior to an active shooter event. We will examine specific behaviors that may precede an attack and which of those behaviors dispatchers and law enforcement might find ... More Info

March 18, 2022

Incident Debriefing (1 pm to 5 pm)

Incident Debriefing is an essential part of learning, improving and identifying the steps in a given incident. This course will highlight the need for Incident Debriefing and will focus on providing an overall plan for post-incident management. Upon completion of this course, the participa... More Info

March 21, 2022

Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)

Mason MI

Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others.  As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info

April 06, 2022

Police Supervision (law enforcement) aka Achieving Supervisory Excellence (dispatch)

Troy MI

Police Supervision (aka Achieving Supervisory Excellence) is a three-day course designed specifically for first-line supervisors who direct, motivate, lead, appraise and discipline others.  As a result of coaching, role play, exercises, self-assessments, group discussions and lecture,... More Info

April 07, 2022

Psychology Behind School Shooters

MI

* Note:  This course was approved a few weeks prior the tragic events of November 30, 2021, at Oxford High School. We extend our heartfelt condolences to the Oxford Community, Oakland County, the loved ones and friends of the victims.  
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While we all hope th... More Info

April 11, 2022

Advanced Supervision

Mason MI

This course focuses on dealing with difficult/problem employees, empowering employees, supervisory ethics, managing projects, problem solving, managing workplace relationships, and handling special details.  Attendees develop new knowledge and skills in: “Solving” difficult... More Info

April 18, 2022

Basic 40-Hour Dispatch School

Kalamazoo MI

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced disp... More Info

June 13, 2022

Advanced 40-Hour Dispatch School

Kalamazoo MI

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements (MNA201408A) by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessments... More Info