Policing with Pride and Integrity -- Officers get an opportunity to analyze how they are perceived by others, learn how their professional actions improve departmental service and encourage positive public response, gain insights on how others judge service and develop greater professional skills.
Interpersonal Communication / Inside and Outside the Agency -- Common sense demonstrates that the one skill which consistently enables people to achieve success is the ability to relate interpersonally. Research shows that people are more often denied organizational advancement due to their inability to get along with others, than for any other single reason. This course gives the skills participants need to be highly successful communica-tors with the public, their co-workers and bosses. Attendees will work with listening techniques, assertion techniques, nonverbal behavior, customer service skills and more.
Responding to and Managing Fatal Force Encounters
How does a department prepare?
What should its policies look like?
How should command handle th eofficer who has to shoot?
What are the best methods of peer support?
What are all the bases the leader must cover?
What position does the union play?
What does it feel like to be the person who took the shot?
All these questions are answered in this course. You'll take away appropriate policies, an awareness of what support an officer needs, an understanding of what is humane and fair treatment, and an understanding of the trauma of taking a human life.
Delivering Exemplary Customer Service
This course covers:
Moments of Truth in dealing with the public
Skills to meet your customer needs and wants more effectively
Ways to fulfill the five major customer demands
An understanding of how meeting and exceeding customer needs, both internally and externally, builds loyalty, trust and even monetary support
Better methods for communicating with others
Techniques to enhance point of contact encounters
Professional versus personal responses to conflict situations
...and more!
