Professional Dispatchers - Dispatchers have one of the most difficult jobs in the public sector. Dealing primarily with people who have problems, who are upset, stressed out and even hysterical, and dispatching persons who are task oriented and sometimes disdainful of the aid dispatchers give, professional dispatchers often feel stressed and unappreciated. Professional dispatchers need a strong sense of self and agency commitment in order to deliver high quality performance on the job. Dispatchers will assess their Work Behavioral Style, develop more effective communication techniques, learn better language choices, distinguish between assertion and aggression, utilize more effective listening techniques and much more.
Advanced Dispatch - Professional dispatchers have a high stress job which brings little appreciation for their accomplishments. Cooperating as a workplace team helps reduce stress and enables dispatchers to develop strong morale. This course enables dispatchers to assess their stress levels, learn about stress buffers and conductors, and learn techniques and methods for handling stress. Participants will learn to work more effectively in teams, solve workplace problems in teams, and build better public relations skills.
When The 911 Caller Is A Kid -- Dispatchers will examine the characteristics necessary to relate to the child caller, practice approaches that encourage the child to share all of the pertinent information, discover how to select age appropriate words that will be understood by different age groups, and develop the voice characteristics that work best when speaking with children.
Handling Domestic Violence Calls -- A dispatch supervisor, a police detective, and a domestic violence victim (dispatcher) bring it all together: utilizing actual calls, discussing the dynamics of domestic violence, sharing the "right" questions to ask, examining the use of empathy, warning about approaches to avoid, and discussing the dispatcher's role in keeping officers safe.
Dispatching Officer Down Calls -- Hear from "downed" officers, listen to a dispatch team discuss its officer down call, develop the best habits for responding, understanding fight or flight syndrome, learn the color codes, find out the top 10 things your police officer needs.
Dispatching Suicide Calls -- Dispatchers learn the dynamics of suicide; develop methods for effective listening, questioning and responding; examine and recognize the avaliability of internal and external resources; learn what to ask and what to avoid; develop "head and heart healthy" ways of dealing with suicide calls.
Building Exceptional Dispatch Teams -- Teamwork improves employee satisfaction and morale, creates dynamic, motivated teams and enhances dispatch productivity. This course utilizes team activities, teamwork assessments and a survival exercise to demonstate and teach:
« The value of teamwork
« Practical things each team member can do to build a successful team
« How to use conflict to build more effective teams
« How generational differences affect the team
« Why teams have higher level decision making power
« Why teams have more fun
